Search found 194 matches

Hello Stella, I will answer your questions inline below: 1. There is no remote monitoring option on the Sighthound Video software, so that I can enable it (there is no such tab in the Options menu). I have of course set port forwarding on my router, so that shouldn't be a problem. Sighthound does ha...

Hello, We are sorry to hear that you are having issues using the mobile device. This is the first time that we've heard of the thumbnails not being clickable. Can you please give us more details about your setup: Do you have an iPhone or an Android? What version is that? What version of Sighthound a...

Hello, Did you create a new rule or adjust the one that was already there? If you did not remove or adjust the first rule that is created, then that might be the reason why you are seeing all of this activity since that rule will save the video when anything is moving anywhere in the camera. What yo...

Hello, We do run a service for mobile notification and it seems as if it did go down yesterday. It should be back up now. Are you still experiencing this issue? I was able to test this out just now and it was working. If it is still failing for you, can you please click Help > Report a Problem on th...

Hello, We are sorry that you are still seeing issues. Can you please click Help > Report a Problem from the machine that is running Sighthound? This will send us over your logs which will help us debug this issue further. We will continue this conversation in that email thread. We will be standing b...

Hello, We are sorry to hear that you encountered an issue when restarting Sighthound after a crash. Unless something critical to the application was damaged the app would still be recording. If this happens again, can you please take a screenshot of the dialog box? It would be good to send in any Cr...

Hello, Thank you for bringing this to our attention. I have forwarded this over to engineering to take a look. Unfortunately, there is no timeline that I can hand over as to if/when it will be implemented. Please let us know if you have any other questions or concerns besides this, thank you! Regard...

Hello, Thank you for sending in the report, we did receive it. The app directly communicates with the machine that is running Sighthound. So any time there is a connection error, it should be logged within the main logs of the machine that is running Sighthound. Let's continue this conversation in t...

Hello, We are sorry to hear that you are having issues connecting to remote access. Can you please click Help > Report a Problem on the machine that is running Sighthound? This will send us your logs which will aid us in diagnosing your issue. We will be standing by for your submission, thank you! R...

Hello, You can try to reduce the video quality that Sighthound is sending to the browser. You can follow the directions below: Mac - Click Sighthound Video > Preferences > Remote Access > Advanced Windows - Click Tools > Options > Remote Access > Advanced Once you are here, you can see Maximum Live ...