Search found 194 matches

Hello, We are sorry to hear that you are having issues setting things up with Sighthound. Can you please click Help > Report a Problem from your Sighthound application? This will send us over your logs which will help us investigate this issue further. We can continue this conversation in the email ...

Hello Bill, Thank you for being a long time customer of Sighthound! I will answer your questions inline below: 1. Will I be able to install over my existing version and not have to reload all my cameras? You will not lose any of your current Sighthound configurations including rules, cameras and old...

Hello, We are sorry to hear that you are having issues connecting to one of you cameras. Can you please click Help > Report a Problem from your Sighthound app? This will send us over your logs which will help us diagnose your issue. We will be standing by for your reply, thank you! Regards, -Kevin

I replied to your internal email. Let's continue this conversation there, thank you!

Regards,
-Kevin

Currently at this time, our CloudAPI does not track the eye coordinations only the landmarks around the eye. This is something that we might add in the future. I'll open a feature request for engineering to take a look at this.

Please let us know if you need anything else!

Regards,
-Kevin

You are very welcome! Please don't hesitate to let us know if you have any other questions or concerns.

Regards,
-Kevin

Hello, When you are uploading an image from a file on your machine, you will need to send the binary of that file only and set the request type to "application/octet-stream". You should try changing the following lines and trying again: connection.setRequestProperty("Content-Type"...

Hello, We are sorry to hear that you are having issues connecting to Remote Access. If you're able to access the web access from the same machine but not from another computer on the same local network it indicates that Sighthound Video remote access is properly configured and running, but that some...

Hello, Are you running the Starter License or have you purchased a license with us? The free Starter License does not have a remote access option which is why the Options attribute is not available for you. You can find more details on what you actually get with each license at the link below: https...

Hey Stella,

I'll stand by for the bug report. We can continue this conversation in that email thread that will be created sending the report in. I will be standing by.

Regards,
-Kevin