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FI9900P V4 not working...

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dcmccall
 
Posts: 3
Joined: Wed Apr 04, 2018 9:51 pm

FI9900P V4 not working...

by dcmccall » Wed Apr 04, 2018 9:55 pm

Hi there - I am a very happy Sighthound Pro user...but run into an issue with new camera. FI9900P V4.

I have tried every suggestion on this board and then some and cannot get it to work in sighthound...

The firmware is up-to-date...only one thing I can think of is that I cannot get UPnP working just says 'failed' in camera status...

Other than that I cam drawing a blank and have spent a ton of time on it - any guidance would be very greatly appreciated!

thank you...

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Kbond
 
Posts: 194
Joined: Wed Nov 15, 2017 5:51 pm

Re: FI9900P V4 not working...

by Kbond » Thu Apr 05, 2018 10:12 am

Hello,

We are sorry to hear that you are having issues connecting to one of you cameras. Can you please click Help > Report a Problem from your Sighthound app? This will send us over your logs which will help us diagnose your issue.

We will be standing by for your reply, thank you!

Regards,
-Kevin

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dcmccall
 
Posts: 3
Joined: Wed Apr 04, 2018 9:51 pm

Re: FI9900P V4 not working...

by dcmccall » Mon Apr 09, 2018 10:13 am

Thanks - sorry for the delay I've posted the bug report...

Duncan


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