Search found 194 matches

Hello, This is something that you can do - registering an email notification, grabbing that image and then processing it with our CloudAPI. However, the image that is sent via email will never be reliable in a sense that the person detected will have a visible face. The image is randomly generated f...

Hello, We have replied to this in the email thread that you sent earlier. But just to reiterate everything here: We are sorry to hear that you are having trouble with viewing videos. Looking at your logs, it seems you are not forcing TCP. If TCP is not enabled then it's defaulted to UDP which is a l...

Hello, Unfortunately, exporting a clip based on a time range has not been implemented within Sighthound currently. Currently the only way to do this is manipulating the raw data as you said. We do apologize for any inconvenience here. Please let us know if you have any other questions or concerns, t...

Hello curious_juan, We are sorry to hear that you are having issues connecting to one of your cameras. Can you please click Help > Report a Problem from within Sighthound? This will send us a bug report with your Sighthound logs. Can you also relay the model of your Hikvision cameras? We should be a...

Hello Jay, Sighthound is not recording multiple versions of the same video. The filters are just that, filters. Sighthound is smart enough to take the 1 video that is stored and find specific events within it. If Sighthound is filling up your disc space, you can fix this by saving the temporary vide...

Hello, Looking a your current CPU usage, you current machine will unlikely be able to handle 16 cameras. You can find another setup of a user who is running 25-30 cameras at the post below: https://www.sighthound.com/forums/topic12977#p19125 You can also find more example at the bottom of the link b...

Hello, Thank you for contacting Sighthound support. There is only a one time fee for licenses which are valid forever. We do have a Support and Upgrade subscription which you automatically get 1 year free. This allows you to upgrade any major versions of Sighthound. This is not mandatory and if you ...

Hello str8up254, We are sorry to hear that you are having issues with Sighthound. Can you please restart the machine that is running Sighthound? If that doesn't help at all, can you please click Help > Report a Problem from with the Sighthound application? This will send us over your logs which will...

That's not a problem at all. There should not be any lag regardless of your current license type. We will be awaiting your log submission. Please don't hesitate to let us know if you have any additional questions or concerns in the meantime, thank you!

Regards,
-Kevin

Hello, We are sorry to hear that you are experiencing some lag when trying to view clips. Can you please click Help > Report a Problem from within Sighthound? This will send us your logs which will help us investigate this issue further. We can continue this conversation in the email thread that get...