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Re: Pass through recording

Hello,

Unfortunately, this is not possible with Sighthound Video. Sighthound Video's main purpose is for video stream analysis. We are sorry for any inconvenience there. Please let us know if you have any other questions or concerns, thank you!

Regards,
-Kevin
by Kbond
Fri Oct 12, 2018 1:26 pm
 
Forum: Feature Requests
Topic: Pass through recording
Replies: 1
Views: 1580

Re: Home Mode

Hello, Sighthound Video does not have ay geolocation services that will turn on/off cameras due to proximity. This is a manual process that you can do on your mobile device. We do apologize for any inconvenience here. Please let us know if you have any other questions or concerns, thank you! Regards...
by Kbond
Fri Oct 12, 2018 1:08 pm
 
Forum: Feature Requests
Topic: Home Mode
Replies: 9
Views: 12359

Re: Map Network Drives autostart intact

Hello,

Unfortunately, Sighthound Video cannot restart at launch if you are storing video to an external storage device. We do apologize for any inconvenience here. Please let us know if you have any other questions or concerns besides that, thank you!

Regards,
-Kevin
by Kbond
Fri Oct 12, 2018 12:33 pm
 
Forum: Feature Requests
Topic: Map Network Drives autostart intact
Replies: 1
Views: 1430

Re: How to rebuild index

Hello, Unfortunately, there isn't a script that we can provide to fix this. Currently, the video database doesn't match the videos in your storage which is causing issues. You will need to start fresh, unfortunately. You should backup all of your videos now and follow the steps I previously stated. ...
by Kbond
Fri Oct 12, 2018 11:31 am
 
Forum: Technical Support
Topic: How to rebuild index
Replies: 3
Views: 1352

Re: Sighthound Failed to Connect

Hello, We are sorry to hear that you have been having issues with one of your cameras. Can you please click Help > Report a Problem from within Sighthound Video? This will send us over your logs which will help us investigate further. We will be standing by for your reply, thank you! Regards, -Kevin
by Kbond
Fri Oct 12, 2018 11:16 am
 
Forum: Technical Support
Topic: Sighthound Failed to Connect
Replies: 1
Views: 1099

Re: How to rebuild index

Hello, Deleting videos outside of the actual Sighthound Video app is never recommended since it will cause issues with storage. At this point, it might be best to start completely over. You can save the following file and folder which holds the information for your rules and camera information: Wind...
by Kbond
Fri Oct 12, 2018 11:11 am
 
Forum: Technical Support
Topic: How to rebuild index
Replies: 3
Views: 1352

Re: Sighthound will not start after force quit on Mac

Hello, We are sorry to hear that you were having this issue. If you are still seeing these issues, can you please click Help > Report a Problem from within Sighthound Video? This will send us over your logs which will help us investigate further. We will be standing by for your reply, thank you! Reg...
by Kbond
Fri Oct 12, 2018 11:03 am
 
Forum: Technical Support
Topic: Sighthound will not start after force quit on Mac
Replies: 1
Views: 1202

Re: Temporary video not purging

Hello, It sounds as if the diskcleaner is not able to keep up with its maintenance. Can you please click Help > Report a Problem from within Sighthound Video? This will send us over your logs which will help us investigate what is going on further. We can continue this conversation in the ticket thr...
by Kbond
Fri Oct 12, 2018 11:00 am
 
Forum: Technical Support
Topic: Temporary video not purging
Replies: 1
Views: 2157

Re: Loomo robot

Hello, Sighthound will not be able to work with this product. The reason for this is because Sighthound Video needs a stable camera that is not moving. This device is portable so whenever it moves, Sighthound Video will detect the entire scene. Also, Sighthound Video will require the cameras to be I...
by Kbond
Fri Oct 12, 2018 10:57 am
 
Forum: General Discussion
Topic: Loomo robot
Replies: 1
Views: 1661

Re: Pre Purchase Question

Hello, You are able to tell Sighthound Video to save all of the videos to a NAS device. It really isn't recommended because if the NAS gets disconnected or unreachable, it will cause issues within Sighthound Video. You can find more information about how videos are managed at the link below: https:/...
by Kbond
Fri Oct 12, 2018 10:53 am
 
Forum: General Discussion
Topic: Pre Purchase Question
Replies: 1
Views: 1395
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