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Hello, We still do not have a release date to Sighthound Version 6.0 as of yet and since we are so close to the end of the year, it looks like it might be a January release for the beta. There are a lot of changes coming to the backend so we just want to make sure everything is working properly. You...

Hello Debbie, Can you please click Help > Report a Problem from Sighthound Video? This will send us your logs which will help us investigate this issue further. When sending this report, can you please tell us the make/model of the camera as well as the name that was given to the camera inside of Si...

Hello, As of right now, we do not have a setting to generate a 24-hour time format when accessing Sighthound Video in the browser. I will open a feature request with our Product Manager to investigate adding something like this. Unfortunately, I do not have an ETA for if/when this will be added. You...

Hello, This is most likely a phone setting issue. There is no setting inside of the Sighthound mobile app to turn off/on the sounds for notifications. So, it might be disabled directly from within your phone settings. Can you please look more into that? Please let us know if you continue to have iss...

Hello,

Can you please click Help > Report a Problem from within Sighthound Video? This will send us over your logs which will help us investigate further.

We will be standing by for your reply, thank you!

Regards,
-Kevin

Hello, We are sorry to hear that you are having troubles connecting your Anran cameras to Sighthound Video. Can you please click Help > Report a Problem form Sighthound Video? That will send us over your logs which will help us investigate this issue further. We can continue this conversation in the...

Hello joelegg, As of right now, Sighthound Video supports AAC codec on both Windows and Mac, and G711 alaw/ulaw codecs on Windows only. So the camera that has audio will need to support those codecs. As far as saving the audio from a different camera stream, this is not possible. I can create an int...

Hello @warthog9, We are still planning on killing the forums, however, we will be archiving them making them searchable for content. So all of the information that has been relayed over the years will still be around. Please feel free to contact support at support@sighthound.com if you have any othe...

Hello @alphatech , Sighthound Video is still very much active. We have been more focused on our normal ticketing system as well as facebook and twitter. We do offer live chat during business hours as well. We would be more than happy to set you up with a Trial license to test Sighthound Video out. H...

Hello,

If you go to the Search Tab, you can select the camera that you want to watch video from. Doing this will allow you to see all saved and temporary video that this camera has recorded. Can you please give that a try and let us know if this is what you are looking for?

Regards,
-Kevin