Search found 194 matches

Hello, I'm sorry to hear that you are having issues viewing the Sighthound Video app on your Google Pixel XL3. Can you please click Help > Report a Problem from Sighthound Video? That will send in your logs to us which will help us investigate the issue further. We will be standing by for those logs...

Hello Steve, I do apologize for the delay with the Sighthound Video version 6 beta release. Engineering is still fixing a few underlying issues. They have not handed off a timeline for the release as of yet. As soon as I have more information, I will be more than happy to give an update here. If you...

Hello Peter,

We are happy to hear that this issue was resolved. You can ignore the other email that we sent to you about this. Please don't hesitate to contact Sighthound Support at [email protected] if you have any other questions or concerns, thank you!

Regards,
-Kevin

Hello, We are sorry you are having some issues connecting to some of your cameras. Can you please click Help > Report a Problem from within Sighthound Video? That will send us over your logs which will help us investigate further. Please be sure to say the make/model of the cameras as well as the na...

Hello,

We are happy to hear that you fixed the issue that you were seeing. Please don't hesitate to contact support at [email protected] if you have any other questions or concerns, thank you!

Regards,
-Kevin

Hello, We are sorry to hear that you have had issues with receiving notifications and the delay in responses in this post. Although notifications are back now, engineering will continue to look into why this has happened and how to prevent this in the future. Again, we do apologize for any inconveni...

Hello, It does look like Sighthound Video can connect this. If you do not already have a Sighthound Video license, you can download Sighthound Video now which will give you a 2-week free trial to test your cameras. We always suggest that. Please feel free to let us know if you have any other questio...

Hello,

Notifications are working currently. Can you go into your mobile app setting and turn Push Notifications off, reboot your phone and turn Push Notifications back on? Please let us know if that fixes your issue, thank you!

Regards,
-Kevin

Hello, Just to be clear, if you let your Support and Upgrade subscription expire, you do not need to buy the product again. This subscription is not mandatory unless you are upgrading SIghthound Versions. You can renew those at any times or if you are happy with the current version, keep that at no ...

Hello, We appreciate your feedback on our product. As of right now, this feature has not been developed. We are currently working on a version 6.0 which will include a few new features. I will try to push engineerings focus looking into this after the release of the newer version since engineering i...