Search found 194 matches

Hello,

I'm sorry to hear that you are having trouble classifying objects. Can you please tell us more about the machine that you are running Sighthound Video on? I'm mostly concern about the CPU that it has.

I will be standing by for your reply, thank you!

Hello, I'm sorry to hear that you are having issues starting up Sighthound Video. I would suggest doing a completely fresh install. TO do that, you will need to delete the Sighthound Video folder completely. You can find where all of this data is stored from the link below: https://www.sighthound.co...

Hey Steve,

I'm glad that was helpful. And yes, if you purchase a Home license, it is upgradable. You will just pay the difference in the price points. I've alerted my support team to keep an eye out for your requests. We will be standing by for any other questions you might have, thank you!

-Kevin

Hello Steve, First off, if you need more time to evaluate Sighthound Video, you can write to support@sighthound.com and we can extend your trial period. Secondly, we do have a mid-tier license which seems like that would be a better fit for you. The mid-tier license supports 6 cameras and only costs...

Hello, I'm sorry to hear that you are having issues starting up Sighthound Video. Can you please open up your Activity Monitor and check to see if there are any outstanding running Sighthound Video processes. If you see then there, please kill them and then try to restart Sighthound Video. If you do...

Hello,

TCP is always recommended. Although you camera is wired, Sighthound Video is still accessing the video stream and a TCP connection will be more reliable overall. I hope this helps. Please feel free to email support if you have more questions at [email protected], thank you!

Hello,

We do not have any black Friday deals, however, you can contact our lead sales engineer to see if there are any other deals that we can offer. His name is Steve and you can contact him by emailing [email protected]. He should be able to help out as needed, thank you!

Hello mbzbugsy,

I would suggest sending us a bug report by clicking Help > Report a Problem. This will send us all of your logs which will help us investigate this issue further. We will be standing by for that, thank you!

Hello, Thank you for reaching out. This was a known bug and was fixed in the newest beta that is available for download. You can go to the link below to download it: https://www.sighthound.com/account/#/sighthound-video Please give that a chance and let us know if you have any other questions or con...

Hello, I'm sorry to hear that you are not able to connect to the iOS application. Somethings to check immediately is if you are connecting to your internal/local IP, your mobile device will have to be on the same network as the machine running Sighthound Video. When entering the IP address in the mo...