(Windows 7 Enterprise) Error signing in?

[RichR]

I'm attempting to setup Sighthound for the first time. This is on a Windows 7 Enterprise PC in a corporate environment.

When I launch the Windows app, it asks for my user ID and password. I enter the same credentials that work on Sighthound.com.

After the Windows blue donut spins for a while (Not Responding), the dialog appears: "There was an error signing you in. Please verify your email address and password and try again."

Given I'm behind a corporate firewall, is this likely a proxy or port problem? If so, I hope you can provide a workaround.

[Devin]

Hello RichR,

I'm sorry to hear you're experiencing this issue. Please send an email to [email protected] with the Sighthound Account so we can verify the account. If you could also zip up and send us your logs folder we'll be happy to check your logs to see what is causing this issue. Your logs folder can be located in the Sighthound Video data directory (see https://www.sighthound.com/support/wher ... store-data)

Regards,

-Devin

[mbzbugsy]

Hi,

I'm also having this issue.

Here are a few lines from back-end log:

019-12-05 10:47:23,997 - 30984-17612 - INFO - r17542yW_100S21O.pyo - userLogin - logging in user '*********@gmail.com'...
2019-12-05 10:47:23,997 - 30984-17612 - INFO - r17542xW_100lOS0.pyo - request - POST request, path=/license/auth/, params={'password': '*****', 'email': '*********@gmail.com'}, headers={'Content-Length': 62, 'Content-Type': 'application/json', 'Accept': '*/*'} - connecting to licensing.sighthound.com:443 ...
2019-12-05 10:47:24,464 - 30984-17612 - ERROR - r17542xW_100lOS0.pyo - r17542xW_100lOSO - last error set to 500, 'request failed [Errno 11001] getaddrinfo failed', None
2019-12-05 10:47:24,467 - 30984-17612 - INFO - r17542yW_100S21O.pyo - r17542xW_100lZ05 - memstored 'license.login.status' (version 5)
2019-12-05 10:47:24,470 - 30984-17612 - INFO - r17542yW_100S21O.pyo - r17542xW_100lZ05 - memstored '667d5f483b7447fda65f5dcda21acb0d' (version 6)
2019-12-05 10:47:24,470 - 30984-17612 - ERROR - r17542yW_100S21O.pyo - r17542yW_100S2SO - error 'request failed [Errno 11001] getaddrinfo failed' set for operation 667d5f483b7447fda65f5dcda21acb0d

I wonder if this is a firewall related issue?

[Kbond]

Hello mbzbugsy,

I would suggest sending us a bug report by clicking Help > Report a Problem. This will send us all of your logs which will help us investigate this issue further. We will be standing by for that, thank you!