Search found 194 matches

Hello, There could be a couple of issues here. The most common is the machine not having the SSE4.1 and SSE4.1 instruction set. If you give us the CPU that the machine has, I can look it up for you. If your machine does have these instruction sets which is vital for the new Computer Vision backend t...

Thank you for sending in the report. I did receive it and now reviewing the logs. I will update you on the ticket that the report created. Thanks again!

-Kevin

Hello, If you are running on a Mac with Mojave or later, we have been seeing some issues with webcams. The main issue is the increased security around the OS in general. We have been seeing that when first connected, the webcams do work but after a reboot it will fail. We do have a workaround to fix...

Hello, While we were planning on releasing the beta for Sighthound Video 7 before the end of the year, we did find some bugs that needed to be addressed before we started building this version. This is why we released a 6.1 beta last month. This version did prove to fix the bugs that were relevant i...

Hello, Sorry that the configuration didn't work for you. Can you please send in a bug report by clicking Help > Report a Problem? That will send in your logs which will help us investigate this issue a little further. When you send that in, can you please provide your camera details there as well? W...

Hello, Thank you for the additional information. You should be able to connect to this camera by manually adding using the following configuration: Camera Type: Other IP Camera Protocol: RTSP Port: 554 or leave blank Stream Path: /11 Please give this a try. If this fails, please click Help > Report ...

Hello, You should be able to connect to this camera using a manual set up. You should be able to use the following configurations: Camera Type: Other IP Camera Protocol: RTSP Port: 554 Stream Path: /play1.sdp Please give this a try. If you still can't connect to this camera, please click Help > Repo...

Hello,

We should be able to help. Can you please tell us the model of your BESDER camera? I will be standing by for your reply, thank you!

-Kevin

Hello, Thank you for reaching out. The applications that can view your camera is using a different protocol then what Sighthound Video uses. However, we can take a look into this a little more. Can you please zip up the logs folder found in the Sighthound Video folder which can be found in the follo...

Hello, You should be able to connect this camera to Sighthound Video. You should be able to connect your camera using the following configuration: Camera Type: Other IP camera Protocol: RTSP Port: Leave blank or 554 Stream Path: /ch01.264 You can follow the directions at the link below to find how t...