Search found 194 matches

Hello, Thank you for reaching out. We are aware that nighttime detections can be a bit of a struggle. However, if you are not wanting to detect the vehicles, you can exclude them by giving the rule a bounding box. If you want to keep the day time vehicle detections, you can create a new rule and hav...

Hello,

These are very interesting points. I'll pass it over to our Product Manager since he will have the final say as to what features we are looking to add. Again, thank you for your feedback. We welcome any and all suggestions.

Hello, Thank you for your feedback. I understand where you are getting at. This would need a complete backend re-code since the Sighthound Video actually uses other methods to detect objects that wouldn't work with this. However, if the car moves even after being parked for hours, Sighthound Video w...

Hello, Thank you for reaching out and for your feedback. I am going to open an internal ticket with our Product Manager to review this feature. It is quite interesting and could potentially be very helpful to our users. Please don't hesitate to reach out if you have any other questions or concerns, ...

Hello, The image that you are seeing in the rule editor is just one of the first images that Sighthound Video has collected. It doesn't reflect anything about what that camera is seeing currently and will not affect future detections. We use it as a base that you can use to determine how you would l...

Hello,

Where are you seeing the bouncing boxes? In remote access or in Search View? With what you did, that should have stopped the bounding boxes in remote access. I will be standing by for your reply, thank you!

Hello,

Can you please try changing the "Clip Video Quality" to something other than Normal? Once you do that, it should make that box editable. Please let us know if that doesn't work or if you have any other questions or concerns, thank you!

-Kevin

Hello, If you are experiencing issues, we are more than happy to investigate this for you. For important inquiries like refunds, you will need to email support directly at support@sighthound.com. If you have emailed us in the past, then most likely our reply has been sent to your spam box. We do not...

Hello, Thank you for reaching out. I will answer your questions below: #1 This is very odd and nothing that I've seen before. Can you please send over your logs by clicking Help > Report a Problem from Sighthound Video. This will create a ticket and we can continue talking about this through that. #...

Hello, If you are seeing any issues inside of Sighthound Video, please submit a bug report by clicking Help > Report a Problem. This will be the best way for us to diagnose what is going on. We do apologize if you feel if we dismissed you. If you submit another bug report ticket, I will make sure it...