Search found 194 matches

Hello, If you click Help > Report a Problem directly from Sighthound VIdeo, that will send us your logs and we can take a deeper look at what is going on. When you send that report in, it will auto-create a ticket. We will reply to you directly from that. We will be standing by for your reply, thank...

Hello, Thank you for reaching out. Sighthound Video is a multi-process application. You should see 5 processes + an additional for each enabled camera. The more CPU intensive processes are the cameras, recording and analyzing the streams. The other processes serve various functions such as monitorin...

Hello, Thank you for reaching out. Sighthound Video is a multi-process application. This sounds as if one of those processes was going unresponsive. You can open either Activity Monitor or Task Manager and make sure all processes are killed. Then restarting Sighthound Video should work. If you are e...

Hello, Thank you for reaching out. We have not received any other issues with logging in. It could be a bad install of Sighthound Video. You can try uninstalling and then reinstalling it. If that doesn't fix this issue, I would try going to the link below and resetting your password and trying again...

Hello, You should be able to click Help > Check for Updates. Were you able to do that? If you are seeing issues, you should be able to click Help > Report a Problem. That will send support your logs. Please be sure to give a detailed report as to what you are seeing and we should be able to help a b...

Hello, I'm sorry to hear that all of your cameras have been lost. I'm sure the configurations are still there. You can check this by accessing your Sighthound Data folder (https://www.sighthound.com/support/where-does-sighthound-store-data) and then check to see if your camdb file has data in there....

Hello, As stated in the other forum post, if you find this error, you are able to zip up all of your logs and email that to us at support@sighthound.com. When you send this in, can you please also give us the make and model of the camera that is having issues? Sighthound Video is accessing the video...

Hello, I'm sorry to hear that you have been having trouble submitting a bug report. It would be best to zip up the Sighthound Video folder (More details on how to find that at the following link - https://www.sighthound.com/support/where-does-sighthound-store-data) and send it in an email to support...

You are very welcome. Please don't hesitate to reach out if you have any other questions or concerns, thank you!

Hello, Thank you for sending in those specs. If you look at the link below you can find that your machine only has the SSE4.1 instruction set: http://www.cpu-world.com/CPUs/Core_2/Intel-Core%202%20Duo%20E7600%20AT80571PH0833ML%20(BX80571E7600%20-%20BXC80571E7600).html Sighthound Video version 6 does...