Search found 194 matches

Hello, Your router will assign your camera its IP. You can read the document below which should help you find that IP: https://www.sighthound.com/support/how-do-i-find-ip-address-my-camera Please give that a try and let us know if you have any other questions or concerns, thank you! Regards, -Kevin

Hello, You can try to manually connect to this camera using the following settings: Camera Type: Other IP Camera Protocole: HTTP Port: Leave blank Stream Path: axis-cgi/mjpg/video.cgi Can you please give that a try? If that fails, please click Help > Report a Problem from Sighthound Video. Be sure t...

Hello tallrob, I completely understand your frustration. I've illustrated my frustrations to engineering since I get so much feedback from our customers. Engineering is working tirelessly on creating the best version of Sighthound Video to date and since the backend is completely different, they hav...

Hello RPerkins,

Can you please click Help > Report a Problem from Sighthound Video? This will send support your logs which will help to diagnose what is going on here. They will continue this conversation in the ticket that gets created when you send that report.

Regards,
-Kevin

Hello boatrush, It's no problem at all. We completely understand your concerns. Sighthound Video is not going anywhere and will be supported with no end in sight. I wish I could give an ETA on its release. Right now Sighthound Video version 6.0 is moving back and forth between engineering and our Co...

Hello tallrob, We are sorry you feel this way. This upgrade that we are currently working on is a complete rebuild of our backend which will now support our Computer Vision algorithms. While we know the deployment has been delayed, it doesn't mean we are not hard at work perfecting the implementatio...

Hello All, We are sorry to hear that you are having issues viewing clips on your iPad. Can you please check your settings for clip quality for remote access? You can find this by going to the following tab within Sighthound Video: Windows: Tools > Options > Remote Access > Advanced Mac: Sighthound V...

Hello, Unfortunately, you will not be able to add a time delay to alerts when using the cross the boundary rule since at alert is meant to be triggered as soon as someone crosses a boundary. The workaround here is to use the "Inside - my region" which can almost act as a boundary but the d...

Hello, Are you still having issues with this? Are you saying you get an alert on your phone but when you go to the alert section, you do not see any videos? Whenever you get an alert, you should see those videos in the Alert section. If you are not, can you please click Help > Report a Problem from ...

Hello Dave, As of right now, pricing is still being discussed internally. However, nothing has been decided yet. As for support goes, we are focusing more on one on one support since we do get a lot of spam in these forums. If you do have any questions or issues, you can always email support at supp...