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Kbond
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- Posts: 194
- Joined: Wed Nov 15, 2017 5:51 pm
by Kbond » Wed Dec 26, 2018 6:31 pm
Hello,
We are sorry you are having some issues connecting to some of your cameras. Can you please click Help > Report a Problem from within Sighthound Video? That will send us over your logs which will help us investigate further. Please be sure to say the make/model of the cameras as well as the name that was given inside of Sighthound Video.
Things that you can check now:
* Is the firmware on your cameras up to date?
* If you edit your cameras in Sighthound Video, do you have "Force TCP" enabled?
* Have you tried power cycling the cameras?
We will continue our communications from within the ticket that gets created when you send in the bug report. We will be standing by for that, thank you!
Regards,
-Kevin