Sighthound Failed to Connect

[dmourati]

Hi,

I've been using Sighthound with my Axis P1435-LE camera for about a year. I recently upgraded the firmware on the camera to the latest offered by the manufacturer: Firmware version: 8.30.1. Since the upgrade, Sighthound has had a hard time connecting and staying connected to the camera.

I'm typically able to get the connecting to camera test screen to work but then it fails when I click finish. If I do manage to get it to connect, it disconnects and I lose visibility into my feed in less than 24 hours.

What can I do?

See attached screen shot.

Thanks.

[Kbond]

Hello,

We are sorry to hear that you have been having issues with one of your cameras. Can you please click Help > Report a Problem from within Sighthound Video? This will send us over your logs which will help us investigate further. We will be standing by for your reply, thank you!

Regards,
-Kevin