Search found 194 matches

Hello, Have you enabled your mobile app for switching? Currently if you enable switching, you will need to log into both internal and external and enable them separately. Switching isn't a global setting right now which is why you have to enable it twice. You can enable switching by clicking the 3 b...

Hello, Unfortunately, Sighthound would not be able to determine if the pool water gets to a certain level since the water would be gradually lessening which would make it hard to show change. That is not something our algorithm would be looking for. We do apologize for any inconvenience here. Please...

Hello,

We are sorry to hear that you are having issues with the mobile app. If you click Help > Report a Problem from the machine that is running Sighthound, we will be happy to look into this issue for you.

We will be standing by for your logs, thank you!

Regards,
-Kevin

Hello, Unfortunately, it is not possible to adjust the black lines between the camera feeds in grid view. We do appreciate your feedback and will forward this over to engineering for consideration of future features. Please let us know if you have any other question so or concerns besides that, than...

Hello, Unfortunately, this will not work with Sighthound Video since it does not have an API where you can send an HTTP request to invoke functionality. Sighthound is only able to react to detected videos using either IFTTT, running a command or sending an email. We do apologize for any inconvenienc...

Hello, We are sorry to hear that you are having issues with your camera connectivity. Can you please click Help > Report a Problem which will send us over your logs to help us diagnose your issue further? We can continue this conversation in that email thread. We will be standing by for your log sub...

Ok, thank you for the reply. We do have a fix in Sighthound that should be released sometime soon that will address this issue. Please report back to us in the email thread that we started with the status after you followed the instructions relayed. Feel free to let us know if you have any additiona...

Hello Max&Leo,

Have you submitted a bug report? Those reports do go to us. If you did submit a bug report, we will reply to that.

Let's continue this conversation in that email thread.

Regards,
-Kevin

Hello, That is correct, we do not have any audio in live streams inside of Sighthound since there currently isn't a way with our current configurations. You will only be able to hear audio through saved clips. We do appreciate the feedback and will consider adding it in the future. Please let us kno...

Hello, The Starter version which is the downgraded Trial version has a lot less features then the paid versions. You can find the differences at the link below: https://www.sighthound.com/support/whats-difference-between-editions If your Trial has not expired, you can click Help > Report a Problem a...