Streaming to mobile app constantly breaks

[cwizard]

I've determined that the mobile app is easily one of the best I've seen, but with one catch:

I usually have to force quit the app, then re-start it, to get a successful stream across. If I can see a live camera, I can play back clips. Otherwise, if clips don't play... I can test by checking cameras, can't see camera, re-start app and it's fixed again.

Any way we can improve this user experience?

[Kbond]

Hello,

We are sorry to hear that you are having issues with the mobile app. If you click Help > Report a Problem from the machine that is running Sighthound, we will be happy to look into this issue for you.

We will be standing by for your logs, thank you!

Regards,
-Kevin

[cwizard]

I sent but I believe the issue is more with the app. The stream works but usually only after I close and re-open the app.

[Kbond]

Hello,

Thank you for sending in the report, we did receive it. The app directly communicates with the machine that is running Sighthound. So any time there is a connection error, it should be logged within the main logs of the machine that is running Sighthound. Let's continue this conversation in the email thread that was spun up when you created a bug report.

Regards,
-Kevin