Close

Won't launch on MAC

Having trouble with Sighthound Video? Post here for help.

Moderator: Staff

no avatar
thesillyrabbit
 
Posts: 5
Joined: Sat Jan 14, 2017 11:33 am

Won't launch on MAC

by thesillyrabbit » Sat Jan 14, 2017 11:42 am

I was running Sighthound on an old mac tower running 10.7 and a couple of weeks ago it just stopped working. Keeps bouncing in the dock. I wiped the drive and reinstalled the OS, same outcome. I see that 10.7 is no longer supported but any ideas on how to get it up and running until I get a better machine?

Also anyone have a recommendation on a good little standalone PC or linux machine setup to just run sighthound. 4-6 cams max.

Thanks

User avatar
Devin
 
Posts: 719
Joined: Wed Mar 12, 2014 5:48 pm

Re: Won't launch on MAC

by Devin » Mon Jan 16, 2017 2:47 pm

Hello thesillyrabbit,

You can download the version you were previously running on this computer by logging in to https://www.sighthound.com/account/ and clicking the "Looking for a previous version?" text.

Regards,

-Devin

no avatar
firelion
 
Posts: 3
Joined: Wed Sep 13, 2017 3:06 am

Re: Won't launch on MAC

by firelion » Thu Nov 30, 2017 3:26 am

I bought a Mac mini 2012 for $100 on craigslist. It runs SH 5.1.5 with 2 cameras very well, although I suspect there's a memory leak which caused the 4GB machine to crash a couple of times. Now I have upgraded memory to 8GB and it has been stable since. You can run it headless by screen sharing. So it is just a little brick which can be hung in some corner or closet. I am very happy with this setup. Judging by what's shown on Activity Monitor, it could easily handle 4-5 cameras or more.
These machines appear on craigslist all the time. They generally go for $200-400, but with a little patience, some inexpensive ones do come up. The 2012 vintage is, in my opinion, the best, as it is quite beefy and easily upgradable. The latest model is actually the 2014. (Yes, Apple hasn't refreshed it for 3 years) However, the memory is soldered and therefore not upgradable. If you get the 2014 model, better make sure it has more than 8GB.

no avatar
Max&Leo
 
Posts: 50
Joined: Wed Jul 23, 2014 8:44 pm

Re: Won't launch on MAC

by Max&Leo » Tue Jan 09, 2018 11:42 pm

Sighthound won't launch on my Mac either. Brand new iMac running 10.13.2. I tried Sighthound versions 5.1.5, 5.1.4, and 5.1. You can click the app icon and it asks about submitting a bug report, but no matter what you click yes or no that's as far as it goes. It never opens. I tried restarting the computer as well.

On my iPhone, I can see the cameras are working.

HELP!

User avatar
Kbond
 
Posts: 194
Joined: Wed Nov 15, 2017 5:51 pm

Re: Won't launch on MAC

by Kbond » Wed Jan 10, 2018 11:17 am

Hello Max&Leo,

Have you submitted a bug report? Those reports do go to us. If you did submit a bug report, we will reply to that.

Let's continue this conversation in that email thread.

Regards,
-Kevin

no avatar
Max&Leo
 
Posts: 50
Joined: Wed Jul 23, 2014 8:44 pm

Re: Won't launch on MAC

by Max&Leo » Wed Jan 10, 2018 1:15 pm

Yes I did submit. Staff emailed me that my database has become corrupted and must be nuked.

User avatar
Kbond
 
Posts: 194
Joined: Wed Nov 15, 2017 5:51 pm

Re: Won't launch on MAC

by Kbond » Wed Jan 10, 2018 1:28 pm

Ok, thank you for the reply. We do have a fix in Sighthound that should be released sometime soon that will address this issue. Please report back to us in the email thread that we started with the status after you followed the instructions relayed. Feel free to let us know if you have any additional questions or concerns, thank you!

Regards,
-Kevin


Return to Technical Support
cron