Search found 194 matches

Hello, We are sorry to hear that you are having camera connectivity issues. Can you go to your Sighthound application and click Help > Report a problem? That will send us all of your logs so we can investigate this further. We can continue this conversation in that email thread. We will be standing ...

Hey Semper, It can't distinguish the movement from the rain or any other natural events from actual triggers. Seems like you have the right idea in general though - switching the alerts to be more specific. Instead of any object, you can just do people. And instead of anywhere, you can do crossing a...

Hello, Unfortunately, there is not much we can do here. Visionary AI needs to get a lot better before it can detect movement that is not caused by nature which is a long way away from that. Right now any movement will trigger an alert which in this case is a false alarm. This is something that we ar...

Hello, Well Sighthound can work with most cameras that follow the IP camera protocol. If echo supports that, then you should be able to try to connect to it using the internal IP of that camera. Please let us know if you are able to connect it. I'm not able to find too much information about its set...

Hey Steve, I have already brought this to the attention of our engineers. This is something that we would consider adding. However, there is no timeline that I can give to you as for the implementation of this features. We do apologize for any inconveniences. Please let us know if you have any other...

Hello, Unfortunately, there is no way to move cameras around in grid view on remote access as of now. An easy workaround for this is adding a_, b_, c_, etc to the beginning of the camera names. I know this isn't ideal, however, you can keep your camera names and have a way to order the videos. Would...

Hey Steve,

I can definitely extend your trial. Can you please send us an email at [email protected] referencing this forum? Once we receive that, we will enable your account for another trial period. We will be standing by for your email, thank you~

Regards,

-Kevin

Hello, We are sorry to hear that you are having trouble playing a clip. I am assuming this is on your mobile device? Can you please click Help > Report a Problem on the machine running Sighthound? This will send us all of your logs to help us diagnose your issue further. We can continue this convers...

Hello, Unfortunately, due to security reasons you can only use Sighthound as the trigger. We actually thought about implementing something like this when we set the channel up and, after much discussion, we just didn't think it would work. As of right now, your best bet is to either turn all cameras...

Hello, If you go to the link below you can find some information on how to setup the rtsp url to hit a sub stream: https://help.lorextechnology.com/link/portal/57356/57366/Article/1604/IP-Cameras-Using-Real-Time-Streaming-Protocol-RTSP-with-your-DVR-NVR Just to note, selecting sub stream varies from...