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Every time "could not play clip"

Having trouble with Sighthound Video? Post here for help.

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cwizard
 
Posts: 30
Joined: Sat Dec 16, 2017 11:37 am

Every time "could not play clip"

by cwizard » Sat Dec 16, 2017 11:39 am

The host system is a Core i7 with 1TB of SSD in RAID 0..... fiber connection to the internet.


why is this hard?

I have to turn off the stream option and then I'm watching a slide show. This was 250 bucks, I don't expect the world but I would like the app to work.

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cwizard
 
Posts: 30
Joined: Sat Dec 16, 2017 11:37 am

Re: Every time "could not play clip"

by cwizard » Sat Dec 16, 2017 11:53 am

Clip Load Error

The clip could not be loaded.

That's all I get.

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Kbond
 
Posts: 194
Joined: Wed Nov 15, 2017 5:51 pm

Re: Every time "could not play clip"

by Kbond » Sat Dec 16, 2017 4:29 pm

Hello,

We are sorry to hear that you are having trouble playing a clip. I am assuming this is on your mobile device? Can you please click Help > Report a Problem on the machine running Sighthound? This will send us all of your logs to help us diagnose your issue further. We can continue this conversation in that email thread. I can also, post any remedies back on this page so others know what happened.

We will be standing by for your logs, thank you!!

Regards,

-Kevin


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