Search found 194 matches

Hello, Can you please click Help > Report a Problem? That will send us over your Sighthound logs which will help us investigate this issue further. In the report can you please reference the name of your camera as well as the make and model of the camera. We can continue this conversation there. I w...

Hello, We tend not to comment on roadmap until features are finished as frustration from changing priorities or timelines can far outweigh any pros from publishing internal work lists. We read all feature requests, and while we can't implement or place priority on each one they do guide what we do. ...

Hello, Do you have this exact model - Samsung SNH-V6414BN? If this isn't your exact model, please provide that and I can look up your camera setup. If that is your model, you should be able to use the other setup that Devin provided. If that doesn't work, please click Help > Report a Problem which w...

Hello, So when migrating to an entirely new machine, you will need to set everything up again unless you bring over a couple of folders from your old machine. If you go to the following folder /Library/Application Support/Sighthound Video/ you should bring the following: camdb rules/ That will bring...

Hello, You can try adding this camera manually. You can find instructions on how to do that at the link below: https://www.sighthound.com/support/manual-network-camera-setup You can use the following data to set your camera up: Camera Type: Other IP camera Protocol: RTSP Port: Leave Blank Stream Pat...

Hello, So, the "Start Sighthound Video at system startup" option is exactly what you are thinking it is. Just another option to start Sighthound on start up. You can read more about it below: https://www.sighthound.com/support/running-it-automatically-when-you-start-your-computer Hope that...

We do apologize for any inconvenience. Sighthound is a service that needs admin privileges. It is unlikely that this will ever change as well.

Please let us know if there is anything else we can help with.

Regards,
-Kevin

Hello, You can definitely save your videos externally. However, you will still need to give Sighthound privileges since it will still need to save important data there like camera information, logs and licensing information. You can learn how to export your video at the links below: Saving clips tha...

Hey, It is creating a folder where all of your videos and logs will live as shown below: /Library/Application Support/Sighthound Video/ Sighthound isn't messing with anything else besides that. Does that help? Please let us know if you have any other questions or concerns, thank you! Regards, -Kevin

Hello, So you can find the System Requirements to run the current version of Sighthound at the link below: https://www.sighthound.com/support/system-requirements Since you OSX is so old, you can only run Sighthound 4.0 or below. We do not recommend this since we have released a lot of new features a...