I just replaced my camera, and the lack of certain firmware features on the new one (Dahua IPC-HDW5431R-Z) have lead me to Sighthound.
But, I find that sometimes I am completely missing things for notifications. In troubleshooting this, I've found what may be the issue, and am wondering if there is any camera connection logging in Sighthound.
On my timeline, I don't have a solid green and blue line. There are white marks. Would that indicate that the software cannot communicate with the camera? It is hard to zoom in on that line, but this morning, I'm missing 2 minutes, from 5:38 to 5:40, when someone just happened to be on my porch.
On my camera log, I see that Sighthound is authenticating via Onvif every 7 or so minutes. It logs a login and logout in the same second. In setting up the camera, I did see it is listed for UPnP in addition to Onvif. Would that be more reliable?
Thanks in advance for any suggestions!
Camera Connection Logging
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Kbond - Posts: 194
- Joined: Wed Nov 15, 2017 5:51 pm
Re: Camera Connection Logging
Hello,
We are sorry to hear that you are having camera connectivity issues. Can you go to your Sighthound application and click Help > Report a problem? That will send us all of your logs so we can investigate this further. We can continue this conversation in that email thread.
We will be standing by for your logs, thank you!
Regards,
-Kevin
We are sorry to hear that you are having camera connectivity issues. Can you go to your Sighthound application and click Help > Report a problem? That will send us all of your logs so we can investigate this further. We can continue this conversation in that email thread.
We will be standing by for your logs, thank you!
Regards,
-Kevin