Mobile app is complete garbage
Moderator: Staff
2 posts
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tholiday - Posts: 1
- Joined: Wed Mar 14, 2018 4:00 pm
Mobile app is complete garbage
Guys, very disappointed. This mobile app is complete trash. All I can do is see thumbnail video feeds when viewing "All Cameras" page. Please fix the bugs, this is ridiculous. Id might as well just use Hikvisions free app and not bother renewing sighthound. Or refund me for the Pro version I recently paid for.
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Kbond - Posts: 194
- Joined: Wed Nov 15, 2017 5:51 pm
Re: Mobile app is complete garbage
Hello,
We are sorry to hear that you are having issues using the mobile device. This is the first time that we've heard of the thumbnails not being clickable. Can you please give us more details about your setup:
Do you have an iPhone or an Android?
What version is that?
What version of Sighthound are you running?
Has it ever worked and recently stopped?
What happens when you click the thumbnail?
Do you see any visible errors?
Does the app become functional again after rebooting the device?
Are you having issues accessing the video feeds when you connect using the Internal IP, External IP or both?
It would be good to send in a bug report from the machine that is running Sighthound by clicking Help > Report a Problem. We will be standing by for your reply, thank you!
Regards,
-Kevin
We are sorry to hear that you are having issues using the mobile device. This is the first time that we've heard of the thumbnails not being clickable. Can you please give us more details about your setup:
Do you have an iPhone or an Android?
What version is that?
What version of Sighthound are you running?
Has it ever worked and recently stopped?
What happens when you click the thumbnail?
Do you see any visible errors?
Does the app become functional again after rebooting the device?
Are you having issues accessing the video feeds when you connect using the Internal IP, External IP or both?
It would be good to send in a bug report from the machine that is running Sighthound by clicking Help > Report a Problem. We will be standing by for your reply, thank you!
Regards,
-Kevin