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Hello gr4z , I'm sorry to hear you're having troubles viewing alerts. Are you running the latest versions of Sighthound Video and the Sighthound Video mobile app? If you could send us a bug report by going to Help > Report a Problem I'd be happy to scan your logs for anything unusual. Be sure to inc...

Hello gmoeller, It sounds like your camera settings in Sighthound may be set to a lower resolution than your camera is producing. This article has details on how to set Sighthound to match the resolution your camera is streaming at: https://www.sighthound.com/support/video-displayed-lower-my-cameras...

Hello malcolmj, I'm sorry to hear you're having this trouble with false detections at night. If you could send support@sighthound.com an example image or video of this false detection we'd be happy to see if there are any recommendations we can give to improve the accuracy. 5 hours is extremely long...

Hello ropedrag, I believe we've responded to the email you sent support@sighthound.com already in regards to the camera connection issue. As for the remote access issue - Sighthound Video 3 supports https exclusively (no http). It creates a local certificate for every install so you will have to acc...

Hello scc, I'm sorry to hear you're experiencing this issue. Sighthound certainly should be recording at the screen lock. I'd be happy to investigate your logs if you could submit a bug report by going to Help > Report a Problem. Be sure to include a link to this post so we know it is you. Regards, ...

Hello zxcslo,

Thanks for your patience. We've verified that the 24 hour time format is not being displayed on the web UI. I've created a ticket for our engineers to investigate.

Regards,

-Devin

Hello garyinco, I'm sorry to hear you're having troubles connecting this camera to Sighthound Video. When using the "Foscam (other H264)" setting are you entering 88 as the port? If so, please try again and leave the port empty, or use 554, as this setting uses rtsp rather than http. Regar...

Hello 105437, I'm sorry to hear you're experiencing this issue. This is the first we've seen this message appear in the camera setup. Please send us a bug report by going to Help > Report a Problem so we can investigate your logs. Be sure to include a link to this forum post so we know it is you. Re...

Hello scaupus, The "Arm Cameras/Turn Off Cameras" buttons do not appear in the free Starter Edition since you are only allowed to run a single camera. To turn the camera on/off you can press the two round buttons in the Monitor View (see attached image). When the camera is off you can also...

Hello terryharman, While there is some built in delay with any type of streaming, it certainly shouldn't take 13 seconds. There are several factors which could affect the amount of time it takes before you are able to view the camera live view. In the recent update we added a feature which allows yo...