Cameras don't work all of the sudden

[105437]

I'm running version 3.0.2 and all of the sudden the cameras quit working... SH says no rule is applied. I deleted both cameras and tried to re-add them. I received an error when trying to add the cameras (see attached). The SH "Add Camera" wizard sees both cameras but they won't add.

I can access my cameras from the computer via a web browser just fine. What's going on?

[Semper Vaporo]

You might have already tried this, but physically turn the cameras off and back on. Same with the Router they run thru. Rebooting the computer might help too. I have had cameras go silly on me and these things have fixed the problem.

[105437]

Thanks for the reply... I did try that and I end up with the same message shown in the screen shot. The wizard sees the cameras just fine but it won't add them. Really strange...

[Devin]

Hello 105437,

I'm sorry to hear you're experiencing this issue. This is the first we've seen this message appear in the camera setup. Please send us a bug report by going to Help > Report a Problem so we can investigate your logs. Be sure to include a link to this forum post so we know it is you.

Regards,

-Devin

[105437]

Hi Devin, I restored to my previous week backup when my cameras were working. I will not be able to get you the logs, thanks for the reply and offer to help. If it happens again, I'll be sure and send the logs.