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Re: Remote Access -- No Clips Shown

Hello Jmtyra,

I'm sorry to hear you're experiencing this issue. Please send us a bug report by going to Help > Report a Problem so we can take a look at your logs. Please reference this forum post so we know it is you.

Regards,

-Devin
by Devin
Wed Jan 20, 2016 12:58 am
 
Forum: Technical Support
Topic: Remote Access -- No Clips Shown
Replies: 2
Views: 1299

Re: software wont open

Hello mwilson7524,

I'm sorry to hear you're having troubles opening Sighthound. When you attempt to open Sighthound do any messages appear? If you wait a few minutes and try launching again will it open?

Regards,

-Devin
by Devin
Wed Jan 20, 2016 12:55 am
 
Forum: Technical Support
Topic: software wont open
Replies: 1
Views: 1179

Re: Minimise to system tray

Hello John,

If you close the Sighthound window with your cameras running, Sighthound will continue to run in the background.

Regards,

-Devin
by Devin
Wed Jan 20, 2016 12:51 am
 
Forum: Feature Requests
Topic: Minimise to system tray
Replies: 1
Views: 1347

Re: Acti E33

Hello Doofy,

I did some research and found stream settings for you to try:

Protocol: rtsp
Port: 7070
Stream Path: /

Let us know if that works with your camera and we'll add it to our next update.

Regards,

-Devin
by Devin
Wed Jan 20, 2016 12:50 am
 
Forum: Unsupported Cameras
Topic: Acti E33
Replies: 2
Views: 1735

Re: Struggling with remote acess

Hello gpoulos2, If Sighthound is unable to open the port in your router the "External Address" will continue to display "Attempting to connect..." even if you manually forward the port. Have you already tried connecting by entering your networks external address with port 8090, d...
by Devin
Tue Jan 12, 2016 8:58 pm
 
Forum: Technical Support
Topic: Struggling with remote acess
Replies: 1
Views: 1448

Re: Changing Resolution Issue

Hello Steve,

Most cameras that have a main and sub stream have separate url's for each stream. I'd be happy to investigate this camera if you could provide the model number of this Dahua.

Regards,

-Devin
by Devin
Tue Jan 12, 2016 8:54 pm
 
Forum: Technical Support
Topic: Changing Resolution Issue
Replies: 3
Views: 1830

Re: Foscam cameras FI9900P and C2

Hello A,

I did some searching and believe both of these cameras should connect using the "Foscam (other H264)" preconfigured settings. If that does not work, please send us a bug report by going to Help > Report a Problem so we can take a look at your logs.

Regards,

-Devin
by Devin
Tue Jan 12, 2016 8:50 pm
 
Forum: Unsupported Cameras
Topic: Foscam cameras FI9900P and C2
Replies: 3
Views: 2101

Re: Run Sighthound Without Internet

Hello nwdcben, Sighthound Video 2.5 also required you to be logged in to a Sighthound Account. It's possible you ran 2.5 for a long enough period of time that the locally cached license didn't expire, but you eventually would have had to connect to the internet to continue running with that license....
by Devin
Tue Dec 29, 2015 11:10 pm
 
Forum: General Discussion
Topic: Run Sighthound Without Internet
Replies: 8
Views: 2716

Re: Cant start remote viewing

@ al2suarez
The image you attached showed the web server without any video player - are you running the latest version of flash on that web browser? Have you tried connecting using any other web browsers?
by Devin
Tue Dec 29, 2015 11:05 pm
 
Forum: Technical Support
Topic: Cant start remote viewing
Replies: 16
Views: 4263

Re: How to run Sighthound as a service?

Hello Ghiizhar,

Checking that box should have enabled Sighthound running as a service. Please send us a bug report by going to Help > Report a Problem and we'll be happy to investigate your logs.

Regards,

-Devin
by Devin
Tue Dec 29, 2015 11:02 pm
 
Forum: Technical Support
Topic: How to run Sighthound as a service?
Replies: 1
Views: 1493
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