Search found 719 matches

Hello Joanne, We'll certainly be happy to assist you in setting up your camera. I looked up a few different DeeCam cameras and it appears that many of them support ONVIF which should make the setup process much easier than the average camera. If this is the case with your camera you should be able t...

Hello hellod, That's the answer I need, thanks! How long does a new purchase get free upgrade? If you are referring to the Support and Upgrades Subscription, your purchase comes with a 12 month subscription. Renewing is entirely optional - though if you do not renew you will miss out on email suppor...

Hi luma, A small amount of delay is normal, though the types of rules you have set, as well as the events themselves, can create a shorter or longer delay. This support article describes how different rules and events can affect the delay you see in actions: https://www.sighthound.com/support/there-...

Hi hellod, All paid licenses are valid for life and can be activated on Windows and Mac. Keep in mind that each license can only be active on a single machine at a time, but there is no limit as to which OS can be used and how many times you transfer the license. If you plan to transfer your license...

Hello PPD369, I'm sorry to hear you're having troubles connecting your DeeCam to Sighthound Video. Please send us a bug report by going to Help > Report a Problem in Sighthound Video and we'll be happy to assist you. Be sure to include the model number of this DeeCam so we can look up the correct se...

Hi jurrens,

I believe we are currently communicating over email in regards to this issue. If you aren't currently talking to our support team at [email protected], please send us a bug report by going to Help > Report a Problem and we'll be happy to assist.

Regards,

-Devin

Hello terryharman, I'm sorry to hear you're experiencing this issue on your iPhone. Have you ever been able to view clips on your iPhone or has the clip list always been empty? Is there a specific rule or camera selected or do you have "Any Camera/All Objects" selected? Is the clip list di...

Hello al2suarez, I'm sorry to hear you had this missed detection. The videos you attached did not contain the FedEX man or van. Were these meant to show the scene? I did notice by the title "People inside my region" that the rule used for these videos is looking only for people that are in...

Hello Steve,

I've sent you a PM with the information.

Regards,

-Devin

Hello habari,

At this time Sighthound only sends IFTTT actions, so your scenario is not currently possible.

Regards,

-Devin