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runtime error in windows

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cherowley
 
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runtime error in windows

by cherowley » Wed Sep 23, 2015 5:14 am

Hi,

During the last week or so my sighthound installation has started to crash.

The system is a windows 7 machine - NO changes/installs/updates have been made. This is a static machine which only runs sighthound.

Any ideas?
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cherowley
 
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Re: runtime error in windows

by cherowley » Wed Sep 23, 2015 11:03 am

Ah just read the advice to revert back to version 2.4.1...

Not fixed yet in 2.5.1 then?

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ryan
 
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Re: runtime error in windows

by ryan » Wed Sep 23, 2015 6:31 pm

Hi cherowley,

Sorry to hear you're encountering trouble. This is a bit of a catchall error from windows that could occur for a variety of reasons. If it just recently began occurring for you with the same version of the application it's cause could be external to Sighthound Video itself. Can you submit a bug report from "Help->Report a Problem..."?

Best,
- ryan
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
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lawrencewendall
 
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Re: runtime error in windows

by lawrencewendall » Sun Nov 01, 2015 12:43 pm

I'm having the same problem. Where can I get ver 2.4.1?

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Devin
 
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Re: runtime error in windows

by Devin » Mon Nov 02, 2015 7:51 pm

Hello lawrencewendall,

I've sent you a PM in regards to this issue.

Regards,

-Devin

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sgh_aba
 
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Re: runtime error in windows

by sgh_aba » Sun Nov 15, 2015 10:32 pm

I'm getting the same error (agent.exe) on W10. Can you send me a link to downgrade and fix this?

Steve

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Devin
 
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Re: runtime error in windows

by Devin » Mon Nov 16, 2015 4:13 pm

Hello Steve,

I've sent you a PM with the information.

Regards,

-Devin

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cherowley
 
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Re: runtime error in windows

by cherowley » Tue Nov 24, 2015 5:33 am

Hi,

Just wondering when the fix is due to be released?

Thanks!

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ryan
 
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Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: runtime error in windows

by ryan » Tue Nov 24, 2015 2:14 pm

Hi cherowley,

I just checked our ticket system and I don't believe we ever saw a bug report come in. A "Runtime Error" is a bit of a catchall message from Windows, so we may or may not know about and have a fix for your particular issue.

If you can submit a bug report from "Help->Report a Problem..." we'll be glad to take a look and get back to you promptly.

Best,
- ryan
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs


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