I'm on a trial version of Sighthound. On my iPhone 6+ i can't see any clips at all. They just do not appear. It's as if nothing has been recorded. I do know clips have been recorded as if I go onto the web client or my iPad they all show up.
I have tried removing the app and reinstalling it already.
Any ideas?
No clips on iPhone
Moderator: Staff
3 posts
• Page 1 of 1
-
Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: No clips on iPhone
Hello terryharman,
I'm sorry to hear you're experiencing this issue on your iPhone. Have you ever been able to view clips on your iPhone or has the clip list always been empty? Is there a specific rule or camera selected or do you have "Any Camera/All Objects" selected? Is the clip list displaying clips for the current day or is a past date selected?
Please try navigating to the clip view on your iPhone, then submit a bug report from Sighthound Video on your computer immediately after. You can submit a bug report by going to Help > Report a Problem. Be sure to include a link to this forum post so we know the report is from you.
Regards,
-Devin
I'm sorry to hear you're experiencing this issue on your iPhone. Have you ever been able to view clips on your iPhone or has the clip list always been empty? Is there a specific rule or camera selected or do you have "Any Camera/All Objects" selected? Is the clip list displaying clips for the current day or is a past date selected?
Please try navigating to the clip view on your iPhone, then submit a bug report from Sighthound Video on your computer immediately after. You can submit a bug report by going to Help > Report a Problem. Be sure to include a link to this forum post so we know the report is from you.
Regards,
-Devin
-
terryharman - Posts: 11
- Joined: Fri Nov 20, 2015 4:26 pm
Re: No clips on iPhone
This seems to have resolved itself 