License: Windows / Mac

[hellod]

Is the same license useable on both Windows and Mac?

[Devin]

Hi hellod,

All paid licenses are valid for life and can be activated on Windows and Mac. Keep in mind that each license can only be active on a single machine at a time, but there is no limit as to which OS can be used and how many times you transfer the license.

If you plan to transfer your license I'd recommend taking a look at our support article first: https://www.sighthound.com/support/can- ... r-computer

Regards,

-Devin

[hellod]

That's the answer I need, thanks! How long does a new purchase get free upgrade?

[hellod]

I can use the trial in Windows in HD but when I try the Mac version using "Match Source" I get this (attached)

How do I test HD on a Mac? Thanks!

[Devin]

Hello hellod,

That's the answer I need, thanks! How long does a new purchase get free upgrade?

If you are referring to the Support and Upgrades Subscription, your purchase comes with a 12 month subscription. Renewing is entirely optional - though if you do not renew you will miss out on email support and upgrades to the next major version (2.X, 3.X, etc..) releases of Sighthound Video. If you do not renew your license will still be valid - for life - and you will continue to receive updates for whatever major version of Sighthound you were on when the subscription expired. More details on this subscription can be found in this support article: https://www.sighthound.com/support/abou ... scriptions

I can use the trial in Windows in HD but when I try the Mac version using "Match Source" I get this (attached)

The trial license will only active once for each Sighthound Account. Because you've already received a trial on one computer, a trial license was not created. I'd be happy to add one for you to test with your Mac if you could email us your Sighthound account to [email protected]. Be sure to include a link to this forum post so we know it is you.

Regards,

-Devin

[hellod]

Thanks! I'll request that from you after the holiday season when I have more time to test your Mac version.

[hellod]

I just purchased a Basic License to test but I cannot log out of the throwaway account I used to start the demo. In the "Show License Information" I do not see my license and the "activate" button is greyed out.

[Devin]

Hi hellod,

I believe I already responded to your email that was sent to [email protected]. If that was not you I'll send you a PM with directions on how to sign out of your account.

Regards,

-Devin

[hellod]

Yes I got your email. Everything works great now. Thank you very much!