DeeCam

[PPD369]

I purchased the DeeCam from Amazon and can Not get it to work is there a phone number or someone that can help me? PLEASE I Am not good with computers and live all ne in a new state please help me.

[Devin]

Hello PPD369,

I'm sorry to hear you're having troubles connecting your DeeCam to Sighthound Video. Please send us a bug report by going to Help > Report a Problem in Sighthound Video and we'll be happy to assist you. Be sure to include the model number of this DeeCam so we can look up the correct settings.

Regards,

-Devin

[PPD369]

Devin, Thank you for getting back to me but I am 63 years old and disabled so my neighbor is trying to help me but I have to wait till he comes here also we are not good on a computer so if you can call us I am also willing to pay for the call I am alone and afraid here by myself so I really want to get this to work. Please let me know if you can help us.

Thank you Joanne

[Devin]

Hello Joanne,

We'll certainly be happy to assist you in setting up your camera. I looked up a few different DeeCam cameras and it appears that many of them support ONVIF which should make the setup process much easier than the average camera. If this is the case with your camera you should be able to connect it by following the directions in this support article: https://www.sighthound.com/support/onvif-camera-setup.

If that does not work we'll have to look up the specific stream settings for your model DeeCam. If you could provide the model number for your DeeCam I can investigate these stream settings.

Regards,

-Devin