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Re: Airtight keeps dropping

Hello Sixty7flh, I have three cameras and SO FAR have just linked them through my Motorola router and iOS. So I can just see real time. No record yet. - To clarify, are you just connecting directly to the cameras using the web browser on your iOS device, or the manufacturers app rather than through ...
by Devin
Tue Dec 22, 2015 12:22 am
 
Forum: General Discussion
Topic: Airtight keeps dropping
Replies: 1
Views: 1362

Re: Can I use my HP Laptop camera as a SH camera

Hello bill, If you haven't already, I'd recommend using our free trial at https://www.sighthound.com/download. You should be able to connect your laptops webcam by following the directions in this support article: https://www.sighthound.com/support/setting-usb-webcam If you encounter any problems du...
by Devin
Wed Dec 16, 2015 3:04 am
 
Forum: Technical Support
Topic: Can I use my HP Laptop camera as a SH camera
Replies: 2
Views: 1361

Re: Suddenly begins recording non-stop

Hello peteburford,

We have responded to the email you sent [email protected] in regards to this issue.

Regards,

-Devin
by Devin
Wed Dec 16, 2015 3:01 am
 
Forum: Technical Support
Topic: Suddenly begins recording non-stop
Replies: 2
Views: 1231

Re: TrendNet TV-VS1P Video Encoder

Hello ricar66,

I believe we have already responded to you in regards to this issue via email ([email protected]). If you are not the user we are already dealing with in regards to this video encoder I apologize.

Regards,

-Devin
by Devin
Wed Dec 16, 2015 2:59 am
 
Forum: General Discussion
Topic: TrendNet TV-VS1P Video Encoder
Replies: 1
Views: 1421

Re: Transfer licence to client account

Hello MattM, Email our support team at support@sighthound.com and we'll be happy to assist you. Please include the email address of the Sighthound Account the license is currently linked to and the email address you wish to link it to. We will need confirmation from the email address that the licens...
by Devin
Wed Dec 16, 2015 2:57 am
 
Forum: General Discussion
Topic: Transfer licence to client account
Replies: 1
Views: 1467

Re: Sighthound 3.0

Hello JLondon, We put up the link to 3.0 very recently and we are still working on pushing out a number of changes on our website including release notes. The new page should be up shortly and can be found by going to Help > Release Notes. I can say that two major new features would be Sighthound ru...
by Devin
Wed Dec 16, 2015 2:45 am
 
Forum: General Discussion
Topic: Sighthound 3.0
Replies: 24
Views: 6689

Re: License: Windows / Mac

Hi hellod,

I believe I already responded to your email that was sent to [email protected]. If that was not you I'll send you a PM with directions on how to sign out of your account.

Regards,

-Devin
by Devin
Mon Dec 14, 2015 7:17 pm
 
Forum: General Discussion
Topic: License: Windows / Mac
Replies: 8
Views: 2150

Re: Clips from Yesterday Disappear.

Hi Steve, It sounds like the temporary footage from all four of your cameras is taking up more than 50GB of space before reaching the 48 hour mark. To clarify - temporary video is ALL video coming in, regardless of whether motion is detected or not. Temporary video is given priority over saved clips...
by Devin
Wed Dec 09, 2015 4:10 pm
 
Forum: Technical Support
Topic: Clips from Yesterday Disappear.
Replies: 8
Views: 1522

Re: iOS Clips

Hello JeffG,

The new update is undergoing testing and we hope to have it out shortly.

Regards,

-Devin
by Devin
Wed Dec 09, 2015 3:58 pm
 
Forum: Technical Support
Topic: iOS Clips
Replies: 19
Views: 4168

Re: IFTTT -> Hue recently slow

Hello milhouse6, I'd be happy to check your logs to see if IFTTT triggers are being sent out in a timely manner if you could submit a bug report by going to Help > Report a Problem. It sounds like Sighthound probably isn't the problem but it's always good to eliminate possible causes. If you send a ...
by Devin
Mon Dec 07, 2015 8:07 pm
 
Forum: Technical Support
Topic: IFTTT -> Hue recently slow
Replies: 2
Views: 2871
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