Remote Access -- No Clips Shown

[Jmtyra]

Trying out Sighthound (v3.0.1 build 15986) and I'm experiencing an issue with remote access showing saved clips.

This issue occurs on a local network with all devices on the same subnet. When accessing the Sighthound Video application, I am able to view all of the saved clips (~55 as of this post), however no clips are shown via remote access. Both the web-based client and the Android client produced the same results. Also: disabling windows firewall, rebooting both server and client, using different browsers, clearing cache/history/etc did not resolve the issue.

The Sighthound server is running on W2k8 R2 SP1, 8GB RAM, 500GB HD w/all updates & patches installed.
It's a clean install as of today and no 3rd party services/applications have been installed except for Sighthound and Chrome.

Below is a screenshot of the web-based client showing no saved clips:

SH -- no video clips.jpg

(52.38 KiB) Downloaded 226 times

[Devin]

Hello Jmtyra,

I'm sorry to hear you're experiencing this issue. Please send us a bug report by going to Help > Report a Problem so we can take a look at your logs. Please reference this forum post so we know it is you.

Regards,

-Devin

[Jmtyra]

Hi Devin,

Thank you for your reply. This issue is resolved, and I would like to share the root cause in case anyone else has this problem. (Read: user error)

Simple, but effective: wrong date/time configuration on the SH server. For whatever reason, the SH server was ahead by one day, which marked all recorded clips with the incorrect date.

[Details for those who are curious: It was marking all clips as 1/20 during the day of 1/19, thus when using remote access the client would ask for clips from "today" aka 1/19. Of course, none were found because the clips were incorrectly marked as occurring on 1/20 even though the clip recording occurred on 1/19.]

Also to note: once I corrected the date on the SH server, all clips for the previous day disappeared. However, if I revert this change, all of the 'missing' clips would re-appear.

Thanks again!