Search found 719 matches

Hello wa4cbg, The camera preview thumbnails are set to a fixed height and width, so if the cameras aspect ratio does not match the image is centered with a black background as seen in your screen shot. There isn't a way to change this without changing the resolution your camera is streaming at. Rega...

Hello millenios, Have you verified that the camera is sending a 2688 × 1520 image? You can check by logging in to your cameras configuration web page and go to the Video settings. If the settings do show that it's sending this resolution please send us a bug report so we can investigate your logs. Y...

Hello dachoeks3,

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Hello jpark006, I'm sorry to hear you encountered this issue. We've had a small number of users report this issue. The latest updates of Sighthound Video included the new run as a service feature which allows Sighthound to run at system startup. Because Sighthound Video is now launched outside of yo...

Hello Jettubby, I'm sorry to hear you're having troubles with remote access. If you go to the remote access option in Sighthound Video what is listed for "Server Status:"? Do the Internal and External addresses populate on the page? Please send us a bug report by going to Help > Report a P...

Hello Xavier, The page you linked to does say "This camera can only be used in combination with Swann’s Full HD Network Video Recorders for cutting-edge IP surveillance in full HD" in the description, though I did find a post elsewhere claiming you can connect to the stream using the follo...

Hi Bill, It sounds like the drive that is failing is likely the ssd. If the drive containing the video location was failing you would see frequent messages asking you to locate the "archive" folder. I'd be happy to take a look at your logs if you could submit a bug report by going to Help ...

Hello bobkeenan97214, When forwarding this camera did you forward port 88? This model uses port 88 for rtsp connections as opposed to the default 554. To connect to this camera's stream remotely you would need a port forward rule that forwards port 88 on this cameras local address to an external por...

Hello jpark006, Vitamin D Video ended development and support several years ago and Sighthound improved and relaunched the software under the new name Sighthound Video. We have since added several fixes and new features which can all be see at https://www.sighthound.com/support/release-notes. If you...

Hello jpark006, Thank you for your purchase and I'm sorry to hear you have not yet activated your license. Any Sighthound Video licenses you purchase will be linked to your Sighthound Account and can be activated in the application without the need to download any special license files. To activate ...