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Hello melkins, I'm sorry to hear you're also having troubles with remote access. I'd be happy to investigate your logs if you could send us a bug report by going to Help > Report a Problem. Be sure to include a link to this post so we know it belongs to you. I also have a few general questions to be...

Hello starratt, I'm sorry to hear you're experiencing this issue. The recent 3.X updates have some major changes in the way the app is run which may be causing this issue in your specific case. Please send us a bug report the next time this happens by going to Help > Report a Problem so we can inves...

Hello jasongordon, We have seen a few other users experience the same problem with similar scenes. In those cases adjusting the brightness and contrast settings helped increase the accuracy of the detection and recognition. Please try logging in to your camera's configuration web page and increasing...

Hello 1000101,

I'm sorry to hear you're experiencing this issue. The next time this happens please send us a bug report from Sighthound Video by going to Help > Report a Problem. Be sure to include a link to this forum post so we know it is you who sent the report.

Regards,

-Devin

Hello leebo69, This is a problem that can occur not just with SV but with any media viewing application when connected to an rtsp stream over UDP. Unlike TCP, UDP has no reliability - packets can be lost resulting in video corruption like you see. Some ways to approach this problem - 1) Some cameras...

Hello lmoruzzi,

Cino72 is correct in that remote access is now a paid-only feature. If you would like a trial please PM me your Sighthound Account email address or email [email protected].

Regards,

-Devin

Hello cino72, Video files in the Sighthound Video data directory and video location are not meant to be interacted with and are not organized by events or "clips" as seen in Sighthound Video. These video files are the "raw" video for each camera. Sighthound keeps a database of ev...

Hello bebop,

I'm sorry to hear you're experiencing this issue. The next time this happens please send us a bug report by going to Help > Report a Problem so we can investigate your logs. Be sure to include a link to this post so we know it is you.

Regards,

-Devin

Hello wille54,

This model isn't in our list of pre-configured settings, but you should be able to connect with this model by using the "D-Link (other RTSP - type A)" pre-configured setting.

Regards,

-Devin

Hello jfish303, It is not possible to disable temporary video as Sighthound Video must record and temporarily keep all video from your cameras in order to run recognition and tracking. That being said, you can minimize the amount of space used by temporary video in the storage settings. The location...