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Hello bo_got, I'm glad to hear you were able to get remote access working. We have heard of a few cases where mobile notifications were not being received. These users were able to fix this problem by following these steps: * Open the Sighthound mobile app * Go to Settings (in the app) and disable m...

Hello bren22, This is a new feature in the iOS app which will automatically switch between the Internal and External IP addresses for your Sighthound web server. This is useful for those who have a router that will not allow them to connect to the external address while connected to the network. To ...

Hello RevRoss, This support article has directions on how to enable having Sighthound run at system startup: https://www.sighthound.com/support/running-it-automatically-when-you-start-your-computer If you are having troubles enabling that feature please send us a bug report by going to Help > Report...

Hello YORKYUK, I'm sorry to hear you're having troubles connecting this camera. Please attempt to add it again, complete the setup, then send a bug report by going to Help > Report a Problem so we can take a look at your logs. Be sure to include a link to this post so we can link the report to this ...

Hello troystanway, There are still problems with Safari for some users. You should be able to connect remotely using Google Chrome or Mozilla Firefox with no problems, so long as you have the latest version of flash installed. You can check if you have the latest version by visiting https://helpx.ad...

Hello mgrob, Sighthound Video will accept both H264 and MJPEG, as well as most other types you'll find with IP cameras. If you are having troubles with your streams in Sighthound please send us a bug report with a description of the behavior you're seeing. You can send a bug report by going to Help ...

Hello sightbeagle, I'm glad to hear the migration worked. We have heard from some users that the Windows 10 firewall settings are a bit different and require a few extra steps for remote access. Here are the steps to enable Sighthound Video in the Windows 10 firewall: 1. Click the Start button and t...

Hello palmerjv, I did some research on these cameras and believe I've found the correct stream settings. In the camera setup, select "Other IP Camera" from the "Camera Type" drop list and use the following settings for each camera: Protocol: rtsp Port: <leave empty> Stream Path: ...

Hello ssjv1000,

I believe our support team has responded to your email in regards to this issue. If you did not receive a response please let us know here and we will continue troubleshooting.

Hello sightbeagle, There currently isn't an officially supported migration method but you should be able to copy a few items from the data folder to the new computer to preserve your configurations and rules. Namely you'll want the "camdb" file and the "rules" directory. This art...