Search found 719 matches

Hello olson, I'm sorry to hear Sighthound isn't meeting your needs. Please contact support@sighthound.com with your serial number and Sighthound Account. If you'd like us to help troubleshoot any issues you are experiencing we'd be happy to assist if you could submit a bug report by going to Help > ...

Hello deadeye916, I'm sorry to hear you're having troubles activating this license. If you haven't already, please send us a bug report by going to Help > Report a Problem so we can take a look at your logs and set you up with a temporary license. Be sure to include a link to this forum post so we k...

Licenses are valid for live and have no annual fee. The annual Support and Upgrade Subscription is entirely optional and gives you access to email support and major version upgrades. If you choose to not renew you can still run the current major version of Sighthound Video and will receive all updat...

Hello jabe,

Are you attempting to connect a USB camera that is in another location to Sighthound Video, or is it already connected to Sighthound and you wish to view it remotely?

Regards,

-Devin

Hello Expat47,

I'm sorry to hear your camera wasn't armed at the system start. Please send us a bug report by going to Help > Report a Problem so we can take a look at your logs. Be sure to include a link to this forum post so we know it is from you.

Regards,

-Devin

Hello Remco,

I'm glad to hear you're enjoying Sighthound Video so far. I'd be happy to add a new trial license to your account if you could email us your Sighthound Account at [email protected]. Be sure to include a link to this forum post so we know it is from you.

Regards,

-Devin

Hello leopold

I'm sorry to hear you're having troubles with your license. If you haven't already, please email us your Sighthound Account at [email protected] so we can investigate further. Be sure to include a link to this forum post so we know it is from you.

Regards,

-Devin

Hello JPElectron, I'm sorry to hear you're having troubles with these rules. I'd be happy to check your logs to see if the command response is being triggered by the wrong rule, if you could submit a bug report by going to Help > Report a Problem. Be sure to include a link to this post so we know it...

Hello hwitten, There currently isn't an officially supported migration method but you should be able to copy a few items from the data folder to the new computer to preserve your configurations and rules. Namely you'll want the "camdb" file and the "rules" directory. This article...

Hello rjm, I'll do my best to address your concerns: 1) Sighthound Video is a multiprocess application and you can expect about 6 processes plus one for each camera, though it can be more depending on what features you have enabled. If you are concerned that you may have stray processes running you ...