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Hello This_on_Linux_NVR, Unfortunately camera and network hardware varies so much that there isn't a "correct answer" that will work for most POE camera/nvr setups. If you could provide us with the manufacturer and model numbers of the cameras and NVR I'll be happy to investigate further. ...

Hello MHDevUsr, You can prevent the Mac from entering sleep mode by going to System Preferences > Energy Saver. Note if it is a laptop you may need to disable sleep mode on both the power adapter and battery settings. If you wish to be able to close the lid and keep it running you will need to chang...

Hello iopfmoinoin39ed, I'm sorry to hear you experienced this issue. We released a new update today which fixes a known issue in regards to notifications on iOS 10. Please download the latest version of the mobile app and see if you now receive notifications reliably. If you believe you are still ex...

Hello JGDart, Sighthound Video currently does not have any still image capturing options. The email notification response will send a still image preview of the event, though there aren't options for taking these images at specific intervals. If you'd like to learn more about the rule editor please ...

Hello rdfreedman, The date and time are pulled from your system date and time. Please check your systems date and time settings. Note, you may need to reboot after changing the date and time settings for them to take affect. If you still see the incorrect date please send us a bug report by going to...

Hello 303, Thanks for your message. Licenses may not be transferred as is stated in section 1.2 of the EULA: 1.2 SIGHTHOUND SOFTWARE LICENSE, STANDARD, PRO AND ENTERPRISE VERSIONS You are granted a non-exclusive, non-transferable, non-sublicensable license to install and use the Sighthound Software ...

Hello khelgason, I'm sorry to hear you're experiencing this issue on your computer. Does it appear that Sighthound is the cause of your system crashing? If so, please send us the crash reports or a bug report by going to Help > Report a Problem and be sure to link to this forum post. There currently...

Hello Behman, In Sighthound Video you can connect to cameras that are in any location so long as the cameras are set up for external access. This support article describes how to accomplish this: https://www.sighthound.com/support/setting-sighthound-video-monitor-remote-location-eg-second-home. You ...

Hello 168kmm,

I'm glad to hear you resolved the issue and thanks for sharing your solution!

-Devin

Hello bobkeenan97214, I'm sorry to hear you're experiencing this issue. Have you tried adding Sighthound Video to the Firewall list? The "Automatically allow downloaded signed software to receive incoming connections" options should be enough, as our application is signed by Apple, but thi...