iOS push notifications broken
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2 posts
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iopfmoinoin39ed - Posts: 1
- Joined: Mon Oct 31, 2016 9:37 am
iOS push notifications broken
I have two different iOS devices under the same Apple ID. One of them receives push notifications without issue, but the other stops getting them after a few hours. On the problematic device if I disable and immediately re-enable the Sighthound push notifications from the app's settings menu, it will work for a few hours and then stop. Sighthound is the only app that has this issue.
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: iOS push notifications broken
Hello iopfmoinoin39ed,
I'm sorry to hear you experienced this issue. We released a new update today which fixes a known issue in regards to notifications on iOS 10. Please download the latest version of the mobile app and see if you now receive notifications reliably. If you believe you are still experiencing notification issues after the update, please send us a bug report by going to Help > Report a Problem in Sighthound Video no your computer.
Regards,
-Devin
I'm sorry to hear you experienced this issue. We released a new update today which fixes a known issue in regards to notifications on iOS 10. Please download the latest version of the mobile app and see if you now receive notifications reliably. If you believe you are still experiencing notification issues after the update, please send us a bug report by going to Help > Report a Problem in Sighthound Video no your computer.
Regards,
-Devin