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Failure Transferring License

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deadeye916
 
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Joined: Wed Sep 21, 2016 4:10 pm

Failure Transferring License

by deadeye916 » Wed Sep 21, 2016 4:15 pm

I am attempting to move my license from my iMac computer to my Win10 machine. I unkinked the license on the Mac. When I run Sighthound Video on my Win10 machine and go to the license section nothing shows. Only clue is the license page says "Licensed To: A Happy Sighthound Video User". I've tried un-installing a couple times but no help. How do I get this working?

Dan

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Devin
 
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Re: Failure Transferring License

by Devin » Fri Sep 23, 2016 7:37 pm

Hello deadeye916,

I'm sorry to hear you're having troubles activating this license. If you haven't already, please send us a bug report by going to Help > Report a Problem so we can take a look at your logs and set you up with a temporary license. Be sure to include a link to this forum post so we know it is from you.

Regards,

-Devin

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deadeye916
 
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Re: Failure Transferring License

by deadeye916 » Sun Sep 25, 2016 7:07 pm

Sent reports from both machines.

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deadeye916
 
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Re: Failure Transferring License (Solved)

by deadeye916 » Tue Sep 27, 2016 3:42 pm

Thanks for the great support. I never would have known how to change the login details by right-clicking on the logo. I have successfully transferred the license from my iMac to Win10 machine.


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