Search found 719 matches

Hello jnowski, I'm sorry to hear you're having troubles connecting this Trendnet camera. I'd be happy to assist you further if you could send us a bug report so we can take a look at your logs. You can send the bug report by going to Help > Report a Problem. Be sure to include a link to this post so...

Hello Engstrand, I'm sorry to hear you're having troubles with push notifications. It would be good to know if the notifications are being sent out but not received on the mobile device, or if they are not being sent out at all. I'd be happy to check your logs to see if they are being sent out from ...

Hello,

Unfortunately Nest cam's do not support third party media viewers at this time, so we're unable to connect to them in Sighthound Video.

Regards,

-Devin

Hello Melvin, Port 8080 used to be the default port Sighthound would use for remote access, though it is now 8848. This number can be changed to any port numbers that are not used. If you are unsure what number is being used by Sighthound Video on your computer you can check by going to Tools > Opti...

Hello dwRCjCCil,

We've replied to the email you send [email protected] in regards to this issue.

Regards,

-Devin

Hello mfjm2000, You can change the remote access port number to any free port number in the remote access settings page. Simply highlight the 8848 and enter a different number that is free (9090, 9000, and 9191 are often free). I'd recommend trying out a different port number and see if you can conn...

Hello DaleS, If you are not comfortable with FTP uploading you can use our Export to local folder feature to export clips to a local folder, which you can sync with any upload service of your choice. Many customers use this with Google Drive and Dropbox for example. Details on this feature can be fo...

Hello orrenb, Are you also using the JPT3815W-HD or a different model? I'd be happy to assist you if you could send us a bug report so we can take a look at your logs. You can send a bug report by going to Help > Report a Problem. Be sure to include a link to this post so we know the report belongs ...

Hello Daruma,

If you wish to view your logs you can find them in the Sighthound Video data directory. Please see this article for directions on how to find it: https://www.sighthound.com/support/wher ... store-data.

Regards,

-Devin

Hello sighthoundian,

I'm glad to hear you found the solution. Unfortunately your networks external IP is controlled by your ISP. It may be worth contacting them to see if there's a way to have it renewed less often.

Regards,

-Devin