I have a customer with a SMCD3G-CCR Modem/Router with Comcast Business with a static IP. I am trying to setup Sighthound to do remote access (to their security cameras) and am having problems. I understand that Sighthound needs port 8080 and 8848 to work (correct me if I am wrong). Problem is that Comcast has specifically blocked 8080 from general use as it is for their remote management purposes. I believe the block is in the SMC firmware.
My setup is simple:
SMCD3G-CCR --> Cisco Switch (Layer 2) --> Computer (with sighthound software installed)
Internally I can see the sighthound software by going to 10.x.x.x:8848, so I know it works. The problem I believe is in the SMC and it's configuration and port 8080 but it's a catch 22 as I can't use that port at all (from within the SMC Gateway).
I have gone through the following:
Setup Port Forwarding for port 8848 to 10.x.x.x (public and private)with TCP/UDP
I don't have double NAT so that's not a problem. Firewall on computer have been disabled for the purpose of this setup. I check the ports on the computer, ports 8848 and 8080 are enabled.
Is there a solution to this? Am I missing something? There has to be someone out there in the USA that uses Comcast as their provider with this SMC modem.
(Would it be worth putting a cheap configurable router and setup a DMZ to it so that it bypasses the SMC? Not sure whether that will work as 8080 may still be blocked from the gateway level.)
I am seeing problems with other software (non-Sighthound users) with this SMC/Comcast set up and they solved it by changing the ports on the software application side. There isn't an option in Sighthound to do that besides the standard 8848 port.
I'm stuck and need help. Appreciate the help and suggestions!
Problem with remote access with SMC router and Comcast
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mirko - Posts: 3
- Joined: Fri Dec 18, 2015 11:32 am
Re: Problem with remote access with SMC router and Comcast
Hi, I have Comcast Business with a Netgear CG3000DCR and have Sighthound working with it. I don't have anything setup to use port 8080 with Sighthound. I did setup port forwarding for 8848 though.
Good Luck!
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Good Luck!
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Problem with remote access with SMC router and Comcast
Hello mfjm2000,
You can change the remote access port number to any free port number in the remote access settings page. Simply highlight the 8848 and enter a different number that is free (9090, 9000, and 9191 are often free). I'd recommend trying out a different port number and see if you can connect from outside the network. The website http://www.yougetsignal.com/tools/open-ports/ has a tool to check if your port is open from the outside.
If changing the port number does not work please send us a bug report so we can take a look at your logs. You can send a bug report by going to Help > Report a Problem. Be sure to include a link to this post so we know it is from you.
Regards,
-Devin
You can change the remote access port number to any free port number in the remote access settings page. Simply highlight the 8848 and enter a different number that is free (9090, 9000, and 9191 are often free). I'd recommend trying out a different port number and see if you can connect from outside the network. The website http://www.yougetsignal.com/tools/open-ports/ has a tool to check if your port is open from the outside.
If changing the port number does not work please send us a bug report so we can take a look at your logs. You can send a bug report by going to Help > Report a Problem. Be sure to include a link to this post so we know it is from you.
Regards,
-Devin
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mfjm2000 - Posts: 2
- Joined: Thu Jun 23, 2016 6:05 pm
Re: Problem with remote access with SMC router and Comcast
Devin wrote:Hello mfjm2000,
You can change the remote access port number to any free port number in the remote access settings page. Simply highlight the 8848 and enter a different number that is free (9090, 9000, and 9191 are often free). I'd recommend trying out a different port number and see if you can connect from outside the network. The website http://www.yougetsignal.com/tools/open-ports/ has a tool to check if your port is open from the outside.
If changing the port number does not work please send us a bug report so we can take a look at your logs. You can send a bug report by going to Help > Report a Problem. Be sure to include a link to this post so we know it is from you.
Regards,
-Devin
Devin,
Thanks for the response. So I take it that port 8080 does NOT need to be put in the modem/router as per other posts in the forums?
Melvin
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Problem with remote access with SMC router and Comcast
Hello Melvin,
Port 8080 used to be the default port Sighthound would use for remote access, though it is now 8848. This number can be changed to any port numbers that are not used. If you are unsure what number is being used by Sighthound Video on your computer you can check by going to Tools > Options > Remote Access (on Windows) or Sighthound Video > Preferences > Remote Access (on Mac).
Regards,
-Devin
Port 8080 used to be the default port Sighthound would use for remote access, though it is now 8848. This number can be changed to any port numbers that are not used. If you are unsure what number is being used by Sighthound Video on your computer you can check by going to Tools > Options > Remote Access (on Windows) or Sighthound Video > Preferences > Remote Access (on Mac).
Regards,
-Devin