Search found 719 matches

Hello Daruma, I'm sorry to hear you're having troubles connecting to this camera. What is the model number of your VStarCam camera? When you say it times out after a minute or two - does it display an image at any point or does it only ever say "Attempting to connect"? I'd be happy to take...

Hello Matt, There is a known issue in the latest release with adding a few specific cameras when using ONVIF. You should still be able to add this camera manually. Please try adding the camera by selecting "Manually specify the address of a network camera" and see if any of the following &...

Hello teladog01, The update was released mid December last year. One new feature is the option to select the bit rate for the live view and clips. If you find that the video is timing out you will want to select a lower bit rate. These settings can be found at Tools > Options > Remote Access > Advan...

Hello Roy, I'm sorry to hear you're experiencing this issue again. You can find all of the Sighthound Video logs in the Sighthound Video data directory. You can find the data directory by following the directions listed in this support article: https://www.sighthound.com/support/where-does-sighthoun...

Hello mrmisi, I'm sorry to hear you're experiencing this issue with email notifications. Please send us a bug report by going to Help > Report a Problem so we can take a look at your logs. Be sure to include a link to this post so we know it is you. In the meantime I have a few questions to better u...

Hello theo_guy,

It is currently not possible to have Sighthound pull video from or save to MicroSD cards that are mounted on your cameras.

Regards,

-Devin

Hello norcaim, Are your cameras and the computer running Sighthound Video connected to the router over WiFi or are they wired? If everything is wired then I wouldn't worry about the extra bandwidth it will take to have the video streaming to two different applications. Another thing to consider is t...

Hello melkins, Thanks for the additional information. Did you end up sending a bug report? If not, please send one by going to Help > Report a Problem and include a link to this post. In the meantime, I'd recommend turning off the OSX Firewall, reboot, and then try to connect remotely. Regards, - De...

Hello DansLins, I'm sorry to hear you're experiencing this issue. Unfortunately there is a bug in which a small number of cameras are unable to connect via ONVIF. We are aware of this issue and are working to resolve it for the next update. In the meantime you should be able to manually add the came...

Hello MrE,

Facial recognition is currently only available in Sighthound Cloud and Sighthound Sentry (https://www.sighthound.com/products/). We do not have plans at this time to add facial recognition to Sighthound Video.

Regards,

-Devin