No snapshot in the attachment

[mrmisi]

Hey there,

I've a problem; since days (to be precise from June 5th) Sighthound doesn't send the snapshot when a rule trigger an event. It will send only emails with

The rule "xxx" triggered a video event at 1:21:14 pm on 06/13/16.

without attachment.

If I click on "Send test messagge" I correctly receive an email with JPG test image

I really don't know what it might be.

[Devin]

Hello mrmisi,

I'm sorry to hear you're experiencing this issue with email notifications. Please send us a bug report by going to Help > Report a Problem so we can take a look at your logs. Be sure to include a link to this post so we know it is you.

In the meantime I have a few questions to better understand your situation:

* Do you recall any hardware or software changes that were made around the time this began?

* Are you viewing the emails from an email application or a web browser?

Regards,

-Devin

[mrmisi]

Hi Devin,

Ok I'll send u.
The only thing I did is change my network modifying the IP address of my devices but then I've re-change them as before. However I've always seen my camera on Sighthound.

I use a script to send the snapshot directly on my phone, you find it here: topic12106

I see from web browser that there isn't any attachments.