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Devin
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- Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
by Devin » Wed Jun 01, 2016 7:56 pm
Hello jasongordon,
We have seen a few other users experience the same problem with similar scenes. In those cases adjusting the brightness and contrast settings helped increase the accuracy of the detection and recognition. Please try logging in to your camera's configuration web page and increasing the brightness to bring out more detail in the darker areas and reduce the contrast to bring out more details in the bright areas. I recommend making minor adjustments and seeing how they affect the accuracy as it often only takes minor changes.
Regards,
-Devin