Search found 719 matches

Hi Jims, I'm sorry to hear you're having troubles with remote access. Is it the "Server Status:" that reads "Attempting to connect", or is it the "External Address"? In either case, please send us a bug report by going to Help > Report a Problem so we can take a look at...

Hello cmapa,

There currently isn't a way to change the frame rate of recorded video, though this is something we may consider adding in future updates.

Regards,

-Devin

Hello NPG, I wasn't able to find the stream settings for this specific NVR, but I did find the settings for similar models which may also work. Please select "Other IP Address" during the camera setup and use the following settings to add each camera: Protocol: rtsp Port: <leave empty> Str...

Hello Catherine413, It's hard to find information on this particular model, as it appears there is very little or no public documentation on this camera. If you are interested in purchasing this camera for use with Sighthound Video I'd recommend contacting Bayit Home to see if this model supports th...

Hello Zenoxio,

I'm sorry to hear you're having troubles starting the trial. Please email us at [email protected] with your Sighthound Account email address and I'll be happy to add the trial for you.

Regards,

-Devin

Hello tomsta79,

Paid licenses have access to all features including saving at any resolution your camera is streaming at. The only difference between the Basic Edition and the Pro Edition is that the Basic Edition allows two cameras while the Pro Edition allows unlimited cameras.

Regards,

-Devin

Hello, It sounds like you've opened the .dmg file and then may be double-clicking the application directly within. Please first drag the "Sighthound Video.app" file there to the application folder shortcut next to it, this will "install" the application to your system. You can th...

Hello wberezo,

I believe we've responded to your message to [email protected] in regards to this issue. If that was not you please let us know and we'll be happy to assist.

Regards,

-Devin

Hello nunuvyurbiz, We recommend never interacting with the raw video files directly as it can cause several issues in Sighthound Video. If you wish to alter video files we recommend first exporting the clips. You can manually export a clip from the search view by selecting the clip and going to Tool...

Hello fuxtor,

I'm sorry to hear you're experiencing this issue. Please send us a bug report by going to Help > Report a Problem so we can investigate your logs. Be sure to include a link to this post so we know it is you.

Regards,

-Devin