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Re: 3V3C camera and 1080i?

Sighthound Video will record whatever stream it is pointed to, so as long as a 1080 stream is configured you should be seeing it. How have you configured your camera in Sighthound Video? If it supports ONVIF you will see a list of all available streams and their resolutions, and should be able to pi...
by ryan
Fri Feb 17, 2017 6:50 pm
 
Forum: Unsupported Cameras
Topic: 3V3C camera and 1080i?
Replies: 4
Views: 1577

Re: Storms - Lightening and Rain

Please also make sure you're running the latest version of the application that was released last week, 4.0.2, as there were several updates to the person recognition algorithm that greatly reduce false positives in many scenarios.
by ryan
Thu Feb 16, 2017 3:15 pm
 
Forum: Technical Support
Topic: Storms - Lightening and Rain
Replies: 5
Views: 1715

Re: Galaxy S5 Notifications

Hi enajj,

Push notifications should be working as expected in the latest release. From within the Android application please try disabling and re-enabling push notifications, this will hopefully correct the issue for you.
by ryan
Thu Feb 16, 2017 3:12 pm
 
Forum: Technical Support
Topic: Galaxy S5 Notifications
Replies: 2
Views: 1363

Re: Arlo and other consumer grade cameras

First, please see my recent post on the same topic at https://www.sighthound.com/forums/topic11949#p18334 If there are more recent Arlo cameras that operate contrary to this method we would be glad to, and mostly likely already do, support them. Sighthound Video will record from any video stream it ...
by ryan
Wed Feb 15, 2017 9:59 pm
 
Forum: General Discussion
Topic: Arlo and other consumer grade cameras
Replies: 1
Views: 1687

Re: Timing for remote access fix

Hello djbdgf, Without more information about the exact scenario you are encountering trouble with I can't provide a great deal of guidance or advice, but we are working every day to fix any bugs encountered or correct any pain points in the application for our users. If you can elaborate on the issu...
by ryan
Wed Feb 15, 2017 9:54 pm
 
Forum: Technical Support
Topic: Timing for remote access fix
Replies: 1
Views: 1311

Re: Upgraded to 4.0 - Clips no longer play in browser

4.0.2 did not specifically address any browser issues, release notes can be found at https://www.sighthound.com/support/release-notes We are aware of this post and would very much like to and plan to solve any trouble you are experiencing, but we can only tackle so many issues at once. There are an ...
by ryan
Wed Feb 15, 2017 9:49 pm
 
Forum: Technical Support
Topic: Upgraded to 4.0 - Clips no longer play in browser
Replies: 32
Views: 9300

Re: Cameras no longer connect

Sorry you encountered trouble, but glad it seems to be resolved! Let us know if you have any additional issues we can help with.
by ryan
Wed Feb 15, 2017 9:25 pm
 
Forum: Technical Support
Topic: Cameras no longer connect
Replies: 3
Views: 1384

Re: INSTEON 2864-232 Outdoor HD IP Camera

First, please ensure that this camera is functional over a browser or included software to ensure it has been set up correctly. According to a quick internet search this camera supports ONVIF, is it showing up in the auto-detect list at all? Note that some cameras require explicit enabling of ONVIF ...
by ryan
Wed Feb 15, 2017 6:43 pm
 
Forum: Technical Support
Topic: INSTEON 2864-232 Outdoor HD IP Camera
Replies: 2
Views: 1603

Re: Looking for help on SV3C / Netcam camera to SightHound

As a followup to this post, this particular camera did not allow access when a username/password was provided for the direct stream. Removing these fields allowed the camera to connect.
by ryan
Wed Feb 15, 2017 6:32 pm
 
Forum: Unsupported Cameras
Topic: Looking for help on SV3C / Netcam camera to SightHound
Replies: 4
Views: 12845

Re: HOSAFE 2MB2G

We'd be glad to help get this camera working in Sighthound Video. If it's functional in VLC it should absolutely be working in our application. There are a few routes we can take to help determine what the problem may be - * There is some analysis and capture functionality built into Sighthound Vide...
by ryan
Wed Feb 15, 2017 6:27 pm
 
Forum: Unsupported Cameras
Topic: HOSAFE 2MB2G
Replies: 1
Views: 1546
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