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Re: execute curl command sighthound windows

Can you share the full command exactly as you've entered it into the app?
by ryan
Wed May 17, 2017 4:51 pm
 
Forum: General Discussion
Topic: execute curl command sighthound windows
Replies: 4
Views: 2540

Re: Pre-Sales Concerns

I didn't respond to the retina comment because it seemed mostly inflammatory comments about our developers and I wasn't sure what to address there vs. all the other concrete points. The app is retina aware. Based on the screenshot you've uploaded my guess is that your comment isn't actually about re...
by ryan
Wed May 17, 2017 4:41 pm
 
Forum: General Discussion
Topic: Pre-Sales Concerns
Replies: 10
Views: 4563

Re: Time on Clips

We believe this issue has been fixed but have not received confirmation. Please write to [email protected] and they can provide you with a test build which should correct the problem.
by ryan
Wed May 17, 2017 2:16 pm
 
Forum: Technical Support
Topic: Time on Clips
Replies: 3
Views: 1443

Re: Docker containers

We don't have a linux edition of Sighthound Video at the moment so we're unable to provide a dockerized version. If we do in the future that would certainly be an interesting distribution method.
by ryan
Mon May 15, 2017 12:30 pm
 
Forum: Feature Requests
Topic: Docker containers
Replies: 3
Views: 2511

Re: Pre-Sales Concerns

iOS: I've filed a bug to ensure the max password length in iOS matches that of the desktop app. Support: It's great that you'd want a ticketing system, but we've found that most users prefer email rather than needing to go check for updates at a separate location to interact. We certainly have a tic...
by ryan
Mon May 15, 2017 12:27 pm
 
Forum: General Discussion
Topic: Pre-Sales Concerns
Replies: 10
Views: 4563

Re: Configurable grid views & other things

Thanks for requests. Even if much of the new functionality in 4.0 wasn't necessarily user facing it set the groundwork for all that we're working on at the moment, which I hope you'll enjoy. There are certainly additional features in the pipeline. If you'd like early access to some of these you may ...
by ryan
Mon May 01, 2017 8:25 pm
 
Forum: Feature Requests
Topic: Configurable grid views & other things
Replies: 2
Views: 1605

Re: Time on Clips

If you've confirmed that the time displayed on the video is correct when viewing the cameras live this certainly should not be happening. Is the time offset always fixed or does it vary? Please submit a bug report from "Help->Report a Problem..." and we'll take a look at what might be goin...
by ryan
Thu Apr 27, 2017 11:44 am
 
Forum: Technical Support
Topic: Time on Clips
Replies: 3
Views: 1443

Re: Slow Performance Troubleshooting

Does the web view / mobile app lock up, or is it the desktop application itself?

We have quite a few remote access changes under development, if you'd be willing to participate in a beta of those please fill out this form and we'd be happy to include you once we have a build ready for sharing.
by ryan
Thu Apr 27, 2017 11:42 am
 
Forum: Technical Support
Topic: Slow Performance Troubleshooting
Replies: 7
Views: 2443

Re: Free vs Basic

Starter is limited to a single camera at maximum of VGA resolution and does not include remote access or certain rule response types. Basic allows for two cameras, any resolution, and supports all functionality.
by ryan
Tue Apr 18, 2017 10:22 pm
 
Forum: General Discussion
Topic: Free vs Basic
Replies: 2
Views: 2276

Re: Looking for update on rules not moving clips as specifie

We're still looking into this issue. We've so far been unable to reproduce it (and the multiple day aspect certainly doesn't help) so while I'm afraid I don't have a solution to offer at the moment it is in our tracking system and we'll work to locate the root cause and issue a fix.
by ryan
Tue Apr 18, 2017 10:01 pm
 
Forum: Technical Support
Topic: Looking for update on rules not moving clips as specified
Replies: 7
Views: 1599
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