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Re: Clip Search Organization & Additive Rules

The rules in the look for box are currently listed alphabetically, so you could rename rules to appear before others. We'll look into better organization and selection of rules in the future. For your rule it sounds like you want to draw a box around the flag and choose "outside" as the re...
by ryan
Mon Aug 11, 2014 2:25 pm
 
Forum: Technical Support
Topic: Clip Search Organization & Additive Rules
Replies: 1
Views: 1326

Re: Too many Sighthound Agent.exe*32

Hi Danny, Sighthound Video is a multiprocess application. There are five base processes with an additional for each camera. If you have cameras enabled and scheduled, all processes will not be closed when you exit the user interface. There is a dialog explaining this which you may have checked to no...
by ryan
Mon Aug 11, 2014 2:22 pm
 
Forum: Technical Support
Topic: Too many Sighthound Agent.exe*32
Replies: 3
Views: 1839

Re: Remote Access issue on Mac OSX 10.9 since updated to 2.2

We aren't aware of any issues with remote access in 10.9. If you'd like to submit a bug report from within the app at "Help->Report a problem..." we'd be glad to take a look and see what may be occurring.
by ryan
Mon Aug 11, 2014 2:01 pm
 
Forum: Technical Support
Topic: Remote Access issue on Mac OSX 10.9 since updated to 2.2
Replies: 1
Views: 1383

Re: "Lost Video" on Clip Search

It's hard for me to provide any insight without knowing your scene. It could be that you were very far away and small in the scene and simply not scene by the application. All video is present for a time period defined in the options/preferences setting "Temporarily keep all video for up to X H...
by ryan
Mon Aug 11, 2014 2:00 pm
 
Forum: Technical Support
Topic: "Lost Video" on Clip Search
Replies: 1
Views: 1323

Re: Mac Firewall

OSX does also have a port based firewall, though I am not an expert in setting it up. There are also a few GUI controller options for controlling it such as this: http://www.hanynet.com/icefloor/index.html
by ryan
Mon Aug 11, 2014 1:50 pm
 
Forum: Technical Support
Topic: Mac Firewall
Replies: 12
Views: 4228

Re: Multiple clips from a rule

Boundary rules are instantaneous rules (they fire when you cross the line) and a clip will be generated for *each* crossing of the boundry. For region based rules, in contrast, we'd keep things as one continuous clip until no object was in that region. Boundry rules will fire each time a person cros...
by ryan
Mon Aug 11, 2014 1:48 pm
 
Forum: Technical Support
Topic: Multiple clips from a rule
Replies: 1
Views: 1339

Re: Random Blur

Continue through the wizard until you reach the screen where you select the camera model and add username/password details. There you can select "Other IP camera" if you haven't already and the stream path box will be visible.
by ryan
Mon Aug 11, 2014 1:44 pm
 
Forum: Technical Support
Topic: Random Blur
Replies: 12
Views: 4732

Re: Log Out as User on iMac

Glad to hear you're enjoying it so far! It will, as long as you don't log out the first user completely. You'll want to make sure you have "fast user switching" enabled, and that you change by selecting "Login window..." from that menu rather than "log out" from the app...
by ryan
Mon Aug 11, 2014 1:43 pm
 
Forum: Technical Support
Topic: Log Out as User on iMac
Replies: 1
Views: 1400

Re: False positive improvement

Glad you're enjoying the software. Thanks for the compliments and the feature request, we'll take this into consideration in planning future updates.
by ryan
Mon Aug 11, 2014 1:40 pm
 
Forum: Feature Requests
Topic: False positive improvement
Replies: 4
Views: 2059

Re: Camera picture Glitches

Foscam is primarily a Chinese corporation with many multinational offices, I'm not entirely sure how connected their various arms are. I will follow up with them momentarily, try to bump things up in the queue. We try to have as conservative a policy on adding cameras to the application as we can, i...
by ryan
Fri Aug 08, 2014 12:04 am
 
Forum: General Discussion
Topic: Camera picture Glitches
Replies: 83
Views: 25015
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