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Mac Firewall

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TNT
 
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Mac Firewall

by TNT » Fri Jun 27, 2014 11:20 am

Hi, I am currently using the latest version of Sighthound on my Mac Mini (mavericks). I switched my Firewall off on the last version and have eagerly awaited an update to fix the firewall problem. I note that the latest update mentions a fix, however I have switched my firewall back on and allowed sighthound connections, however it is still blocking remote access, please can you advise, thanks.

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ryan
 
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Re: Mac Firewall

by ryan » Mon Jul 07, 2014 1:26 pm

Hi TNT,

What version of OSX are you running?

  • Please ensure that you have the "Automatically allow signed software to receive incoming connections" box checked in the firewall settings
  • If you previously had entries for Sighthound Video in the allowed list you may want to remove these (they should be re-added automatically).
  • Please try restarting remote access or changing the configured port, and restarting your computer.
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
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TNT
 
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Re: Mac Firewall

by TNT » Thu Jul 31, 2014 12:27 pm

Hi, sorry for the delayed response, only just got around to purchasing the licence. Just to update your fix has worked, thanks.

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OCB
 
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Re: Mac Firewall

by OCB » Mon Aug 04, 2014 8:30 am

Hi Ryan,
I'm having the same issue - except the recommendations haven't worked.

I've tried removing the FW rules, changing the port and a reboot of the Mac.

As soon as I turn off the FW on the Mac, I can connect.

Any ideas?

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ryan
 
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Re: Mac Firewall

by ryan » Mon Aug 04, 2014 3:08 pm

Hi OCB,

Sorry to hear you're still having issues, I haven't heard from anyone yet who the new release hasn't cleared up firewall issues for, so I'm afraid I don't have any solutions to offer.

What version of OSX are you running? We can try to reproduce something on your version. Unfortunately the builtin OSX firewall just seems broken in many ways (some described here: topic11526) and even trying reproduce something on the machine where it first occurred can be hit or miss.
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs

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OCB
 
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Re: Mac Firewall

by OCB » Thu Aug 07, 2014 6:33 am

Hi Ryan,

It's 10.9.4.

I can send an error report if it helps?

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ryan
 
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Re: Mac Firewall

by ryan » Thu Aug 07, 2014 1:03 pm

I'm afraid an error report wouldn't help as any firewall blocking or interaction is completely external to our application.

Unfortunately the OSX firewall is simply broken as far as I can tell. Our application is signed with an apple certificate - you can verify that it is signed from the command line with the command "codesign -vvv /Applications/Sighthound\ Video.app". If an application is signed all traffic should be automatically allowed. Even if it wasn't signed, or wasn't properly signed, the firewall should be displaying the Allow/Deny popup.

There aren't any special APIs or requests our app can issue to try to talk to the firewall, all we can do is have our application signed or not, and in either case the OSX firewall is still not working properly.

We tried a number of tricks and added the ones that seemed to alleviate issues into version 2.2. I've done most of my personal testing on 10.9.X and 10.10 and I haven't been able to trigger the firewall blocking and we haven't been hearing from users on this issue since the update either. Given the sporadic behavior of the firewall though, I can certainly believe it doesn't work everywhere. We'll continue to look for further workarounds, but this is really an issue on Apple's side.
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs

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OCB
 
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Re: Mac Firewall

by OCB » Mon Aug 11, 2014 2:35 am

Thanks Ryan,

I still couldn't get it working - I gave up an fell back to a windows machine, and it works. I even got remote access working for the first time with this new version!

I don't have the time now, but I thought I saw an article on this forum about switching to a more traditional port based firewall on the mac.

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ryan
 
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Re: Mac Firewall

by ryan » Mon Aug 11, 2014 1:50 pm

OSX does also have a port based firewall, though I am not an expert in setting it up. There are also a few GUI controller options for controlling it such as this: http://www.hanynet.com/icefloor/index.html
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs

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Johannes_L
 
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Re: Mac Firewall

by Johannes_L » Sun Aug 24, 2014 2:04 pm

ryan wrote:OSX does also have a port based firewall, though I am not an expert in setting it up. There are also a few GUI controller options for controlling it such as this: http://www.hanynet.com/icefloor/index.html


Hi Ryan,

Which port numbers and protocols needs to be opened for remote access? I was opening the port, which is configured in my router and in the client with TCP. The remote access client starts in my iPhone and I'm logged in. But cameras are not shown....
Without when disabling PF from icefloor access works ok. So, no problem at least in the router.

Regards
Johannes

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